Help Desk Software and Resources

Support Services Manager (SSM)
Web Site URL:	http://scripts.sheddtech.com/ssm/
Category:	Completely Web Based
Description:	SSM is a full-featured application that includes tools to allow you to add a Knowledge Base along with a "trouble ticket" management system to your support services. Certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into a single sign-on environment.
Price:	$Free
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Free - Unlimited
Upgrade costs:	Included - Free
Support costs:	Included - Free
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Novell Netware   Macintosh
Server Requirements:	Perl   PHP     ASP     Sendmail     SMTP   MySQL     Microsoft SQL Server     Microsoft Access     Sybase     PostgreSQL     Oracle     Cold Fusion     ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database     Asset tracking database     Billing/Sales database     Automatic escalation     Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizabe features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* Information and pricing may vary due to changes in the market.
We encourage you to visit their website to get the most accurate information.

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