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TremenDesk
$35 per month
Remotely Hosted
unlimited
unlimited
Free
Free
Not required
Not required
TremenDesk
TremenDesk
TremenDesk
Details
eBLVD SupportCenter
$149 per month
Remotely Hosted
5
50 concurrent
0
0
Not required
Not required
eBLVD SupportCenter
eBLVD SupportCenter
eBLVD SupportCenter
Details
AthenaRMS
$125 per month
Remotely Hosted
5
Unlimited
$600/yr basic, $1200/yr Premium
Open source - all you pay for is consulting and customization
Not required
Not required
AthenaRMS
AthenaRMS
AthenaRMS
Details
HappyFox
$199
Remotely Hosted
10
Unlimited
Not required
Not required
HappyFox
HappyFox
HappyFox
Details
BPMonline Service Desk
$492 per year
Remotely Hosted
1
Unlimited
free
Not required
Not required
BPMonline Service Desk
BPMonline Service Desk
BPMonline Service Desk
Details
EBsuite.com
$100 per month
Remotely Hosted
5
Unlimited
Not required
Not required
EBsuite.com
EBsuite.com
EBsuite.com
Details
SAManage
$80 per month
Remotely Hosted
1
unlimited
Included with subscription
included with subscription
Not required
Not required
SAManage
SAManage
SAManage
Details
Zendesk
$29 per month
Remotely Hosted
1
Unlimited
None
None
Not required
Not required
Zendesk
Zendesk
Zendesk
Details
ProductivIT
$6 per desktop
Remotely Hosted
unlimited
1
included
0
Required
Not required
ProductivIT
ProductivIT
ProductivIT
Details
Support Simplified
$19 per agent month
Remotely Hosted
1
unlimited
zero
zero
Not required
Not required
Support Simplified
Support Simplified
Support Simplified
Details
Plain Ticket
$20 per month
Remotely Hosted
5
Unlimited
N/A
N/A
Not required
Not required
Plain Ticket
Plain Ticket
Plain Ticket
Details
SPoTS - Service Order and Problem Tracking System
$8 per concurrent license per month
Remotely Hosted
unlimited
unlimited
none
Not required
Not required
SPoTS - Service Order and Problem Tracking System
SPoTS - Service Order and Problem Tracking System
SPoTS - Service Order and Problem Tracking System
Details
HostedLogic: PerlDesk Hosted
$30 per month
Remotely Hosted
1
Unlimited
N/A
N/A
Not required
Not required
HostedLogic: PerlDesk Hosted
HostedLogic: PerlDesk Hosted
HostedLogic: PerlDesk Hosted
Details
Jitbit Hosted Helpdesk
$58 per month
Remotely Hosted
4
unlimited
0
0
Not required
Not required
Jitbit Hosted Helpdesk
Jitbit Hosted Helpdesk
Jitbit Hosted Helpdesk
Details
Numara FootPrints Hosting Service
$9995
Remotely Hosted
3 (complete read/write access)
Unlimited
20 -25% of total software order for maintenance and 18% additional for hosting service
Included w/Maintenance Contract
Not required
Not required
Numara FootPrints Hosting Service
Numara FootPrints Hosting Service
Numara FootPrints Hosting Service
Details
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
$19 per seat/month
Remotely Hosted
1
Unlimited
FREE
FREE
Not required
Not required
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
CSLive -- Integrated Tickets/KDB/Live Chat/Meetings
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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