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Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details
LiveTime Support	$7500	Completely Web Based	5	Unlimited	15% of base price per year		Details
eFirstHelp	$999	Completely Web Based	1	100	12 %	Included in Support Cost	Details
WonderDesk	$499	Completely Web Based	Unlimited	Unlimited	included in upgrade costs	$35 / year	Details
Cyborg Helpdesk	$7500	Completely Web Based	3	Unlimited			Details
Simple-Support	$599	Completely Web Based	1	Unlimited			Details
EnterpriseWizard	$2850	Completely Web Based	3	Unlimited	20% of current license value annually	Included in annual support contract	Details
Web Trak v3.1	$49	Completely Web Based	Unlimited	Unlimited		Annual Service Agreement $49.00	Details
New Fire Enterprise Support	$500	Completely Web Based	10	10			Details
e-Support : Commerce Edition	$250	Completely Web Based	1	Unlimited	Free		Details
Castle Support	$60	Completely Web Based	Unlimited	Unlimited			Details
RightNow Web	$75000	Completely Web Based	Unlimited	Unlimited for 2 years. Software must be purchased again after 2 years.			Details
WonderDesk SQL	$2499	Completely Web Based	Unlimited	Unlimited	included in upgrade costs	$249/ year	Details
Numara FootPrints	$9995	Completely Web Based	3	Unlimited	20 -25 % annually of total software order	Included w/ Maintenance Contract	Details
ITracker	$0	Completely Web Based					Details
Information Resource Manager	$0	Completely Web Based	Unlimited	Unlimited	No official support	Open Source (Free)	Details
Prop Web	$8000	Completely Web Based	1	unlimited	15% Invoice Price	Included in annual support contract	Details
Visual Help Desk	$9500	Completely Web Based	20	unlimited	1500	0	Details
Double Choco Latte	$0	Completely Web Based	Unlimited	Unlimited			Details
World Desk Pro	$1700	Completely Web Based	Unlimited	Unlimited			Details
eJournal RMS 2.7	$15000	Completely Web Based	10	unlimited	free	included in 15% maintance fee	Details
PerlDesk	$39	Completely Web Based	Unlimmited	Unlimmited			Details
Request Tracker (RT)	$0	Completely Web Based	unlimited	unlimited	free (Mailing List) or from $6000p.a.	none	Details
SiteHelpDesk	$1000	Completely Web Based	5	unlimited	included with upgrades - 15%	15% of software price (after first year)	Details
e11 help desk software and Knowledge Management	$6500	Completely Web Based	unlimited	unlimited	10% after first year of free support	10 % after one year	Details
Severity One Enterprise	$3000	Completely Web Based	3	50	20%	Included in support	Details
Weblication ProFault	$1200	Completely Web Based	Unlimited	Unlimited	20% of purchase cost	Free if support option taken	Details
eMagic Touchpoint	$50000	Completely Web Based	50 concurrent users	Unlimited	17.5% of software cost includes upgrades		Details
Attenza	$99	Completely Web Based	1	unlimited	none		Details
Support Services Manager (SSM)	$0	Completely Web Based	Unlimited	Unlimited	Included - Free	Included - Free	Details
Bugzero	$299	Completely Web Based	5	5	free for 3 month.	free for 5 month, 30% discount after	Details
Help Desk	Price	Type	Licensed Technicians	Licensed Customers	Support Costs	Upgrade Costs	More Details

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