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Help Desk
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Costs
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Unix
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Server Software is Provided
Perl
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Pager capable
News/status notification announcements
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
Severity One Enterprise
$3000
Completely Web Based
3
50
20%
Included in support
Not required
Not required
Severity One Enterprise
Severity One Enterprise
Severity One Enterprise
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
Support Services Manager (SSM)
$0
Completely Web Based
Unlimited
Unlimited
Included - Free
Included - Free
Not required
Not required
Support Services Manager (SSM)
Support Services Manager (SSM)
Support Services Manager (SSM)
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
FMb2b.net
$1 per day
Completely Web Based
1
1
Included
Included
Not required
Not required
FMb2b.net
FMb2b.net
FMb2b.net
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
YUDO
$0
Completely Web Based
Unlimited
Unlimited
Forum on www.freedesk.it
Not required
Not required
YUDO
YUDO
YUDO
Details
Help Desk 6.5 by Expinion.net
$249
Completely Web Based
Unlimited
Unlimited
<1/2 Price
Not required
Not required
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Details
One or Zero Helpdesk & Task Management System
$0
Completely Web Based
0
0
Not required
Not required
One or Zero Helpdesk & Task Management System
One or Zero Helpdesk & Task Management System
One or Zero Helpdesk & Task Management System
Details
Flextic - Flexible Ticket
$49
Completely Web Based
unlimited
unlimited
30
Flextic - Flexible Ticket
Flextic - Flexible Ticket
Flextic - Flexible Ticket
Details
X-TRAX
$0
Completely Web Based
Unlimited
Unlimited
0.00
0.00
Not required
Not required
X-TRAX
X-TRAX
X-TRAX
Details
Cynergy Help Desk Software
$1297
Completely Web Based
3
Unlimited
20% of cost
Included in Annual Maintenance
Not required
Not required
Cynergy Help Desk Software
Cynergy Help Desk Software
Cynergy Help Desk Software
Details
Bankoi Web HelpDesk
$60
Completely Web Based
100
100
FREE
60
Not required
Not required
Bankoi Web HelpDesk
Bankoi Web HelpDesk
Bankoi Web HelpDesk
Details
IssueTrak, Inc.
$750
Completely Web Based
1
Unlimited
20% of List Price
Not required
Not required
IssueTrak, Inc.
IssueTrak, Inc.
IssueTrak, Inc.
Details
ReadyDesk
$100
Completely Web Based
1
Unlimited
Not required
Not required
ReadyDesk
ReadyDesk
ReadyDesk
Details
Help Desk for Small Business
$999
Completely Web Based
1
unlimited
250
250
Not required
Not required
Help Desk for Small Business
Help Desk for Small Business
Help Desk for Small Business
Details
SysAid Free Help Desk Software
$0
Completely Web Based
2
100
Not required
Not required
SysAid Free Help Desk Software
SysAid Free Help Desk Software
SysAid Free Help Desk Software
Details
iQHelpdesk
$957
Completely Web Based
1
Unlimited
18% after Year 1
18% after Year 1
Not required
Not required
iQHelpdesk
iQHelpdesk
iQHelpdesk
Details
SchoolHelpDesk.Net
$500
Completely Web Based
Unlimited
Unlimited
free email support
$500 annual maintenance
Not required
Not required
SchoolHelpDesk.Net
SchoolHelpDesk.Net
SchoolHelpDesk.Net
Details
MAX Help Desk
$125
Completely Web Based
2
Unlimited
N/A
300 and up
Not required
Not required
MAX Help Desk
MAX Help Desk
MAX Help Desk
Details
HelpSpot Help Desk Software
$179
Completely Web Based
1
Unlimited
Not required
Not required
HelpSpot Help Desk Software
HelpSpot Help Desk Software
HelpSpot Help Desk Software
Details
HelpConnection.NET
$1999
Completely Web Based
Unlimited
Unlimited
Both support & upgrades for $400 annually.
Both support & upgrades for $400 annually.
Not required
Not required
HelpConnection.NET
HelpConnection.NET
HelpConnection.NET
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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