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the entire directory   only this category  Advanced Search Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Weblication ProFault $1200  Completely Web Based  Unlimited  Unlimited  20% of purchase cost  Free if support option taken   Not required   Not required                        Weblication ProFault                                                 Weblication ProFault                             Weblication ProFault Details eMagic Touchpoint $50000  Completely Web Based  50 concurrent users  Unlimited  17.5% of software cost includes upgrades     Not required   Not required                        eMagic Touchpoint                                                 eMagic Touchpoint                             eMagic Touchpoint Details Support Services Manager (SSM) $0  Completely Web Based  Unlimited  Unlimited  Included - Free  Included - Free   Not required   Not required                        Support Services Manager (SSM)                                                 Support Services Manager (SSM)                             Support Services Manager (SSM) Details Cerberus Helpdesk $499  Completely Web Based  Unlimited  Unlimited  Free  30% discount   Not required   Not required                        Cerberus Helpdesk                                                 Cerberus Helpdesk                             Cerberus Helpdesk Details FMb2b.net $1 per day Completely Web Based  1  1  Included  Included   Not required   Not required                        FMb2b.net                                                 FMb2b.net                             FMb2b.net Details OTRS - Open Ticket Request System $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        OTRS - Open Ticket Request System                                                 OTRS - Open Ticket Request System                             OTRS - Open Ticket Request System Details TESS $9800  Completely Web Based  unlimited  unlimited  0.175  0.05   Not required   Not required                        TESS                                                 TESS                             TESS Details Online Work Order Suite: Lite Edition for PHP $150  Completely Web Based  5  Unlimited  Included with upgrades (25%)  25% of software price (after first year)   Not required   Not required                        Online Work Order Suite: Lite Edition for PHP                                                 Online Work Order Suite: Lite Edition for PHP                             Online Work Order Suite: Lite Edition for PHP Details Help Desk 6.5 by Expinion.net $249  Completely Web Based  Unlimited  Unlimited    <1/2 Price    Not required   Not required                        Help Desk 6.5 by Expinion.net                                                 Help Desk 6.5 by Expinion.net                             Help Desk 6.5 by Expinion.net Details ServiceBase $14999  Completely Web Based  unlimited  unlimited  7% of license price per year  15% of license price per year   Not required   Not required                        ServiceBase                                                 ServiceBase                             ServiceBase Details CoreDESK $2000  Completely Web Based  5  2  Free Support Costs  Free Upgrade Costs   Not required   Not required                        CoreDESK                                                 CoreDESK                             CoreDESK Details rap-X $500  Completely Web Based  Unlimited  Unlimited  Full Support included in fee  Annual Fee   Not required   Not required                        rap-X                                                 rap-X                             rap-X Details Information Resource Manager (IRM) $0  Completely Web Based  Unlimited  Unlimited  $0  $0   Not required   Not required                        Information Resource Manager (IRM)                                                 Information Resource Manager (IRM)                             Information Resource Manager (IRM) Details X-TRAX $0  Completely Web Based  Unlimited  Unlimited  0.00  0.00   Not required   Not required                        X-TRAX                                                 X-TRAX                             X-TRAX Details Cynergy Help Desk Software $1297  Completely Web Based  3  Unlimited  20% of cost  Included in Annual Maintenance   Not required   Not required                        Cynergy Help Desk Software                                                 Cynergy Help Desk Software                             Cynergy Help Desk Software Details Bankoi Web HelpDesk $60  Completely Web Based  100  100  FREE  60   Not required   Not required                        Bankoi Web HelpDesk                                                 Bankoi Web HelpDesk                             Bankoi Web HelpDesk Details IssueTrak, Inc. $750  Completely Web Based  1  Unlimited  20% of List Price     Not required   Not required                        IssueTrak, Inc.                                                 IssueTrak, Inc.                             IssueTrak, Inc. Details ReadyDesk $100  Completely Web Based  1  Unlimited       Not required   Not required                        ReadyDesk                                                 ReadyDesk                             ReadyDesk Details SysAid Free Help Desk Software $0  Completely Web Based  2  100       Not required   Not required                        SysAid Free Help Desk Software                                                 SysAid Free Help Desk Software                             SysAid Free Help Desk Software Details iQHelpdesk $957  Completely Web Based  1  Unlimited  18% after Year 1  18% after Year 1   Not required   Not required                        iQHelpdesk                                                 iQHelpdesk                             iQHelpdesk Details HelpSpot Help Desk Software $179  Completely Web Based  1  Unlimited       Not required   Not required                        HelpSpot Help Desk Software                                                 HelpSpot Help Desk Software                             HelpSpot Help Desk Software Details HelpConnection.NET $1999  Completely Web Based  Unlimited  Unlimited  Both support & upgrades for $400 annually.  Both support & upgrades for $400 annually.   Not required   Not required                        HelpConnection.NET                                                 HelpConnection.NET                             HelpConnection.NET Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 4 5 6 [>>]

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