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Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 
ACANOTION Help Desk Software $495  Local Software  20% Annual Support (inlcudes upgrades)     Not required   Not required                        ACANOTION Help Desk Software                                                 ACANOTION Help Desk Software                             ACANOTION Help Desk Software Details
Close Support Service Desk Express Edition $0  Local Software  Unlimited  Unlimited       Not required  Required                        Close Support Service Desk Express Edition                                                 Close Support Service Desk Express Edition                             Close Support Service Desk Express Edition Details
LBE Desktop Helpdesk $560  Local Software  5 concurrent users  5 concurrent users  Free 1st year, thereafter $240 per annum    Required  Required                        LBE Desktop Helpdesk                                                 LBE Desktop Helpdesk                             LBE Desktop Helpdesk Details
Simple Help Desk $299  Local Software  unlimited  15% after 1st year  Included in support costs   Not required  Required                        Simple Help Desk                                                 Simple Help Desk                             Simple Help Desk Details
Help+ $1400  Local Software  n/a  Maintenance fee 15% list per year  Free with Maintenance   Not required  Required                        Help+                                                 Help+                             Help+ Details
NetKeeper Help Desk,Captain $2095  Local Software  10  Unlimited  included in upgrade cost  0.15   Not required   Not required                        NetKeeper Help Desk,Captain                                                 NetKeeper Help Desk,Captain                             NetKeeper Help Desk,Captain Details
HelpMaster Pro $700  Local Software  0 - Client Access Module required for unlimited access.  1 year Standard included. 1 year Premium add 10%  45% without premium support   Not required  Required                        HelpMaster Pro                                                 HelpMaster Pro                             HelpMaster Pro Details
TSC2 Help Desk $299  Local Software  Unlimited  Free Email & LiveHelp Support  Software Maintenance 25% of current price   Not required  Required                        TSC2 Help Desk                                                 TSC2 Help Desk                             TSC2 Help Desk Details
CISS Help Desk System $140  Local Software  unlimited  Free, whilst on current version  20% of retail, includes support, updates and upgrades   Not required  Required                        CISS Help Desk System                                                 CISS Help Desk System                             CISS Help Desk System Details
Help Desk & More $1400  Local Software  Unlimited  20% Software Price: Yearly support  Point upgrades included FOC. Major version upgrades included in yearly support  Required   Not required                        Help Desk & More                                                 Help Desk & More                             Help Desk & More Details
EasyTrack $25  Local Software  unlimited        Required                        EasyTrack                                                 EasyTrack                             EasyTrack Details
Tracker I $2394  Local Software  Unlimited  Unlimited      Required  Required                        Tracker I                                                 Tracker I                             Tracker I Details
Insirux Helpdesk $395  Local Software  Unlimited  20% or per Incident     Not required  Required                        Insirux Helpdesk                                                 Insirux Helpdesk                             Insirux Helpdesk Details
IT Manager Helpdesk $1000  Local Software  unlimited  unlimited   Not required   Not required                        IT Manager Helpdesk                                                 IT Manager Helpdesk                             IT Manager Helpdesk Details
Help Desk  Price  Type  Licensed
Technicians
 
Licensed
Customers
 
Support
Costs
 
Upgrade
Costs
 
Software for
Customers
 
Software for
Technicians
 
Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More
Details
Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements 

 

 

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