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LBE Desktop Helpdesk
$560
Local Software
5 concurrent users
5 concurrent users
Free 1st year, thereafter $240 per annum
Required
Required
LBE Desktop Helpdesk
LBE Desktop Helpdesk
LBE Desktop Helpdesk
Details
NetKeeper Help Desk,Captain
$2095
Local Software
10
Unlimited
included in upgrade cost
0.15
Not required
Not required
NetKeeper Help Desk,Captain
NetKeeper Help Desk,Captain
NetKeeper Help Desk,Captain
Details
Close Support Service Desk Express Edition
$0
Local Software
Unlimited
Unlimited
Not required
Required
Close Support Service Desk Express Edition
Close Support Service Desk Express Edition
Close Support Service Desk Express Edition
Details
Simple Help Desk
$299
Local Software
1
unlimited
15% after 1st year
Included in support costs
Not required
Required
Simple Help Desk
Simple Help Desk
Simple Help Desk
Details
HelpMaster Pro
$700
Local Software
1
0 - Client Access Module required for unlimited access.
1 year Standard included. 1 year Premium add 10%
45% without premium support
Not required
Required
HelpMaster Pro
HelpMaster Pro
HelpMaster Pro
Details
CISS Help Desk System
$140
Local Software
1
unlimited
Free, whilst on current version
20% of retail, includes support, updates and upgrades
Not required
Required
CISS Help Desk System
CISS Help Desk System
CISS Help Desk System
Details
Help Desk & More
$1400
Local Software
Unlimited
1
20% Software Price: Yearly support
Point upgrades included FOC. Major version upgrades included in yearly support
Required
Not required
Help Desk & More
Help Desk & More
Help Desk & More
Details
ACANOTION Help Desk Software
$495
Local Software
1
1
20% Annual Support (inlcudes upgrades)
Not required
Not required
ACANOTION Help Desk Software
ACANOTION Help Desk Software
ACANOTION Help Desk Software
Details
Insirux Helpdesk
$395
Local Software
1
Unlimited
20% or per Incident
Not required
Required
Insirux Helpdesk
Insirux Helpdesk
Insirux Helpdesk
Details
Tracker I
$2394
Local Software
Unlimited
Unlimited
Required
Required
Tracker I
Tracker I
Tracker I
Details
Help+
$1400
Local Software
5
n/a
Maintenance fee 15% list per year
Free with Maintenance
Not required
Required
Help+
Help+
Help+
Details
EasyTrack
$25
Local Software
1
unlimited
Required
EasyTrack
EasyTrack
EasyTrack
Details
TSC2 Help Desk
$299
Local Software
2
Unlimited
Free Email & LiveHelp Support
Software Maintenance 25% of current price
Not required
Required
TSC2 Help Desk
TSC2 Help Desk
TSC2 Help Desk
Details
IT Manager Helpdesk
$1000
Local Software
unlimited
unlimited
0
0
Not required
Not required
IT Manager Helpdesk
IT Manager Helpdesk
IT Manager Helpdesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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