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Unix
Linux
Windows NT
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Windows 98
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Perl
PHP
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Linux
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Windows 2000
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Reference numbers assigned
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HelpLine
$25
Local Software with Web
10
500
Annual maintenance 20% of license
Annual maintenance 20% of license
Not required
Not required
HelpLine
HelpLine
HelpLine
Details
Dispatch Help Desk for Lotus Notes and Domino
$2995
Local Software with Web
no limit per server
server license
1000
600
Not required
Required
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Details
c.Support for Lotus Notes and Domino
$6500
Local Software with Web
5
100
per incident or unlimited support available
Maintenance cost is 30% of purchase price for 2 years
Not required
Not required
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
c.Support for Lotus Notes and Domino
Details
Assyst
$81145
Local Software with Web
10
10
20% per year
Required
Not required
Assyst
Assyst
Assyst
Details
HelpDesk
$10000
Local Software with Web
4
4
Not required
Required
HelpDesk
HelpDesk
HelpDesk
Details
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
VI Service Desk
$4200
Local Software with Web
6
Unlimited
First year free, following years 15% of license cost.
15% of base cost,, after 1st year
Not required
Not required
VI Service Desk
VI Service Desk
VI Service Desk
Details
DBS Help Desk
$249
Local Software with Web
Unlimited
Unlimited
Required
Required
DBS Help Desk
DBS Help Desk
DBS Help Desk
Details
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
iTrack Workgroup
$1495
Local Software with Web
Unlimited
Unlimited
Required
Required
iTrack Workgroup
iTrack Workgroup
iTrack Workgroup
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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