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(knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  HelpDesk $10000  Local Software with Web  4  4       Not required  Required                        HelpDesk                                                 HelpDesk                             HelpDesk Details HelpDesk Master $425  Local Software with Web  1  Unlimited  1 year included  Year 2 15% or current list price   Not required  Required                        HelpDesk Master                                                 HelpDesk Master                             HelpDesk Master Details Helpdesk-3 $5000  Local Software with Web  unlimited (by web) up to 10 in C-S  unlimited (by web) up to 10 in C-S  5 % by year  17 % by year  Required  Required                        Helpdesk-3                                                 Helpdesk-3                             Helpdesk-3 Details HelpLine $25  Local Software with Web  10  500  Annual maintenance 20% of license  Annual maintenance 20% of license   Not required   Not required                        HelpLine                                                 HelpLine                             HelpLine Details HelpMaster Pro Web Suite $1680  Local Software with Web  Unlimited with Staff Support Module  Unlimited with Client Access Module  1 year Standard included. 1 year Premium add 10%  45% without Premium support   Not required   Not required                        HelpMaster Pro Web Suite                                                 HelpMaster Pro Web Suite                             HelpMaster Pro Web Suite Details HelpSTAR $4995  Local Software with Web  2  Unlimited       Not required   Not required                        HelpSTAR                                                 HelpSTAR                             HelpSTAR Details HelpTrac $675  Local Software with Web  1  unlimited  20% of product cost  free with support agreement   Not required   Not required                        HelpTrac                                                 HelpTrac                             HelpTrac Details ieSupportManager Helpdesk Web Edition $630  Local Software with Web  Unlimited  Unlimited  10% of license fee (minimum $126)     Not required  Required                        ieSupportManager Helpdesk Web Edition                                                 ieSupportManager Helpdesk Web Edition                             ieSupportManager Helpdesk Web Edition Details IncidentMonitor(TM) $3995  Local Software with Web  5  Unlimited  20% annually  Included in maintenance   Not required   Not required                        IncidentMonitor(TM)                                                 IncidentMonitor(TM)                             IncidentMonitor(TM) Details iTrack Workgroup $1495  Local Software with Web  Unlimited  Unlimited      Required  Required                        iTrack Workgroup                                                 iTrack Workgroup                             iTrack Workgroup Details Magnoware DataTrack System 3.5 $349  Local Software with Web  1  Unlimited  No     Not required  Required                        Magnoware DataTrack System 3.5                                                 Magnoware DataTrack System 3.5                             Magnoware DataTrack System 3.5 Details NetHelpDesk $600  Local Software with Web  1  unlimited  10% (inc above)  0.1   Not required  Required                        NetHelpDesk                                                 NetHelpDesk                             NetHelpDesk Details NetKeeper Captain CRM $6250  Local Software with Web  5  unlimited  included in upgrades  0.15   Not required   Not required                        NetKeeper Captain CRM                                                 NetKeeper Captain CRM                             NetKeeper Captain CRM Details NILEX $10000  Local Software with Web  2  1  15% of licence price per year    Required  Required                        NILEX                                                 NILEX                             NILEX Details Numara Track-It! $3895  Local Software with Web  5 named or 3 concurrent technicians  100  25% annually of MSRP  Included with maintenance   Not required  Required                        Numara Track-It!                                                 Numara Track-It!                             Numara Track-It! Details Operation Center $15000  Local Software with Web  Unlimited  150 Licensed Nodes  Included with Maintenance  18% Annual Maintenance  Required   Not required                        Operation Center                                                 Operation Center                             Operation Center Details Oxygen Helpdesk Management Software $1750  Local Software with Web  Unlimited  50  25% per annum     Not required   Not required                        Oxygen Helpdesk Management Software                                                 Oxygen Helpdesk Management Software                             Oxygen Helpdesk Management Software Details PhaseWare Tracker - External Help Desk Software $995  Local Software with Web  1  Unlimited  Annual maintenance 25% of license  n/a   Not required  Required                        PhaseWare Tracker - External Help Desk Software                                                 PhaseWare Tracker - External Help Desk Software                             PhaseWare Tracker - External Help Desk Software Details Planet FM $5000  Local Software with Web  600+  600  12% of licence fee    Required  Required                        Planet FM                                                 Planet FM                             Planet FM Details ProjecTrak Lotus Notes Help Desk $8995  Local Software with Web  5  Unlimited  % of list price.     Not required   Not required                        ProjecTrak Lotus Notes Help Desk                                                 ProjecTrak Lotus Notes Help Desk                             ProjecTrak Lotus Notes Help Desk Details Resolve IT! $750  Local Software with Web  1  Unlimited  0.18  Free with Maintenance Contract   Not required   Not required                        Resolve IT!                                                 Resolve IT!                             Resolve IT! Details SDS HelpDesk Solutions $195  Local Software with Web  1  Unlimited       Not required  Required                        SDS HelpDesk Solutions                                                 SDS HelpDesk Solutions                             SDS HelpDesk Solutions Details Support Desk $400  Local Software with Web  1    Free for 1 year, 20% of purchase price for add. yr     Not required  Required                        Support Desk                                                 Support Desk                             Support Desk Details Support FetchDog $495  Local Software with Web  1  1       Not required   Not required                        Support FetchDog                                                 Support FetchDog                             Support FetchDog Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 [>>]

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