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SDS HelpDesk Solutions
$195
Local Software with Web
1
Unlimited
Not required
Required
SDS HelpDesk Solutions
SDS HelpDesk Solutions
SDS HelpDesk Solutions
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
NILEX
$10000
Local Software with Web
2
1
15% of licence price per year
Required
Required
NILEX
NILEX
NILEX
Details
Assyst
$81145
Local Software with Web
10
10
20% per year
Required
Not required
Assyst
Assyst
Assyst
Details
HelpDesk
$10000
Local Software with Web
4
4
Not required
Required
HelpDesk
HelpDesk
HelpDesk
Details
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
Support-Works Helpdesk Professional
$15000
Local Software with Web
5
Unlimited
15-20% of product - depending on contract
Free to maintained customers
Not required
Required
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Details
TrackFree - Help Desk Software
$0
Local Software with Web
5
Unlimited
None
Not required
Not required
TrackFree - Help Desk Software
TrackFree - Help Desk Software
TrackFree - Help Desk Software
Details
NetHelpDesk
$600
Local Software with Web
1
unlimited
10% (inc above)
0.1
Not required
Required
NetHelpDesk
NetHelpDesk
NetHelpDesk
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
TeleSupport HelpDesk
$1295
Local Software with Web
5
900
Variable depending on Support Package
Variable depending on Support Package
Required
Required
TeleSupport HelpDesk
TeleSupport HelpDesk
TeleSupport HelpDesk
Details
Numara Track-It!
$3895
Local Software with Web
5 named or 3 concurrent technicians
100
25% annually of MSRP
Included with maintenance
Not required
Required
Numara Track-It!
Numara Track-It!
Numara Track-It!
Details
Free Help Desk Software by Spiceworks
$0
Local Software with Web
unlimited
unlimited
$0
$0
Not required
Not required
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Details
VI Service Desk
$4200
Local Software with Web
6
Unlimited
First year free, following years 15% of license cost.
15% of base cost,, after 1st year
Not required
Not required
VI Service Desk
VI Service Desk
VI Service Desk
Details
CAFM Explorer
$1200
Local Software with Web
1
1
Required
Required
CAFM Explorer
CAFM Explorer
CAFM Explorer
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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