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Help Desk
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Type
Licensed
Technicians
Licensed
Customers
Support
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Software for
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Acceptable Servers
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
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Server Software is Provided
Perl
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MySQL
Microsoft SQL Server
Microsoft Access
Sybase
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Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Reference numbers assigned
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Customer information database
Asset tracking database
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Reporting / Statistics
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Pager capable
News/status notification announcements
BridgeTrak
$4285
Local Software with Web
Unlimited
Unlimited
included in upgrade costs
450 or 25% of purchase per year
Not required
Required
BridgeTrak
BridgeTrak
BridgeTrak
Details
iTrack Workgroup
$1495
Local Software with Web
Unlimited
Unlimited
Required
Required
iTrack Workgroup
iTrack Workgroup
iTrack Workgroup
Details
EasyAccessHelpDesk
$5999
Local Software with Web
Unlimited
Unlimited users, one site license.
%15 of total cost
Free
Not required
Required
EasyAccessHelpDesk
EasyAccessHelpDesk
EasyAccessHelpDesk
Details
AccessAble Help Desk Professional Edition
$499
Local Software with Web
Unlimited
Unlimited
Not required
Not required
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
AccessAble Help Desk Professional Edition
Details
Close Support Enterprise Edition
$745
Local Software with Web
Unlimited
Unlimited
12 months free then $120 per year
Included in support costs
Not required
Required
Close Support Enterprise Edition
Close Support Enterprise Edition
Close Support Enterprise Edition
Details
Workflow Help Desk for Exchange 2000
$5000
Local Software with Web
unlimited
unlimited
first upgrade free
Not required
Not required
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Details
ieSupportManager Helpdesk Web Edition
$630
Local Software with Web
Unlimited
Unlimited
10% of license fee (minimum $126)
Not required
Required
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
Details
CISS Help Desk with WebCISS add-on
$718
Local Software with Web
unlimited
unlimited
Free, whilst on current version
Not required
Required
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
Details
SupportMonkey 2002
$224
Local Software with Web
Unlimited
Unlimited
Free
Discount available
Not required
Required
SupportMonkey 2002
SupportMonkey 2002
SupportMonkey 2002
Details
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
FastTrack Help Desk
$500
Local Software with Web
Unlimited
1
20% software cost
Included in support contract
Required
Not required
FastTrack Help Desk
FastTrack Help Desk
FastTrack Help Desk
Details
Oxygen Helpdesk Management Software
$1750
Local Software with Web
Unlimited
50
25% per annum
Not required
Not required
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Oxygen Helpdesk Management Software
Details
SupportCalls with Outlook
$1500
Local Software with Web
unlimited
unlimited
1 year free support, 400 USD for additional year
free for support subscribers
Not required
Required
SupportCalls with Outlook
SupportCalls with Outlook
SupportCalls with Outlook
Details
Free Help Desk Software by Spiceworks
$0
Local Software with Web
unlimited
unlimited
$0
$0
Not required
Not required
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
HelpMaster Pro Web Suite
$1680
Local Software with Web
Unlimited with Staff Support Module
Unlimited with Client Access Module
1 year Standard included. 1 year Premium add 10%
45% without Premium support
Not required
Not required
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
HelpMaster Pro Web Suite
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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