Alloy Navigator  Next
Web Site URL:	http://alloy-software.com
Discussion Forum:
Category:	Local Software with Web
Description:	The suite is complete with incident and problem management, change management , project management, self-service, automated PC inventory, hardware and software asset management, an integrated knowledge base, robust reporting, and has the ability to be customized and automate workflows.
Price:	$3845
Licensed Customers:	Unlimited
Licensed Technicians:	3
Additional pricing options page URL:	http://www.alloy-software.com/a5/quote.html
Free upgrades? If so, how long?:	Yes, as long as contract is current.
Upgrade costs:	Depends on license volume
Support costs:	35% of total
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux      Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux      Windows NT   Windows 2000   Windows ME   Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance   Tables      Button images      Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.