Previous SupportCalls with Outlook
Web Site URL:	http://www.assistmyteam.net/SupportCalls/
Discussion Forum:	Participate in the SupportCalls with Outlook Discussion Forum
Category:	Local Software with Web
Description:	An ITIL guided, helpdesk system for team to log, collaborate and analyze support cases in Outlook with Exchange. Auto-process incoming support requests, send automated emails/SMS, web access ASP.NET sites for technicians and end-users, KB, SLA, statistics & reporting. Use Skype to make calls and SMS
Price:	$1500
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://www.assistmyteam.net/SupportCalls/purchase.asp
Free upgrades? If so, how long?:	1 year
Upgrade costs:	free for support subscribers
Support costs:	1 year free support, 400 USD for additional year
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME      Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance      Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.