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AdaptDS CRM

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Web Site URL:  http://www.adaptds.com
Discussion Forum:   Participate in the AdaptDS CRM Discussion Forum
Category:  Completely Web Based
Description:  Adapt Data Solutions provides helpdesk software to clients who wish to use a powerful and very adaptable online system to manage help desk and customer tech support. Adapt Data Solutions also offers helpdesk / tech support consulting services. Product may be either hosted or installed locally.
Price:  $1950
Licensed Customers:  Unlimited
Licensed Technicians:  3
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Free with hosted service
Upgrade costs:  
Support costs:  Free with hosted service
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
     PHP
     ASP
     Sendmail
     SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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