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iKode Help Desk X

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Web Site URL:  http://www.phphelpdesk.org
Discussion Forum:  
Category:  Completely Web Based
Description:  iKode HelpDesk X is an easy-to-use web based help desk software which includes support ticket system and a self-service customer support platform (knowledge base, live chat and forum). It assists you in keep tracking of customer emails and allows the customers to their issues to you.
Price:  $70
Licensed Customers:  unlimited
Licensed Technicians:  3
Additional pricing options page URL:  http://www.phphelpdesk.org/purchase/
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
  PHP
     ASP
     Sendmail
     SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
     Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
     Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
     Customer history
  Confirmation email sent to customers
     Technician email notifications
     Pager capable
  News/status notification announcements
Customizable Features:      Fields
  Templates
     Font appearance
     Tables
     Button images
  Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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