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Tickets

Web Site URL:  http://codecanyon.net/item/tickets/2478843?ref=michaeldale
Discussion Forum:  
Category:  Completely Web Based
Description:  Tickets is a full featured, yet easy to use help-desk ticket support system. It is great for users and businesses who wish to keep track of and manage support requests online. You can create multiple users, search tickets, convert POP3 emails into tickets, create custom priorities and much more.
Price:  $25
Licensed Customers:  Unlimited
Licensed Technicians:  1
Additional pricing options page URL:  
Free upgrades? If so, how long?:  Free Upgrades
Upgrade costs:  0
Support costs:  0
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
  PHP
     ASP
     Sendmail
  SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
     Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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