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Castle Support

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Web Site URL:  http://castlecgi.castellum.net/scripts/CastleSupport/
Discussion Forum:   Participate in the Castle Support Discussion Forum
Category:  Completely Web Based
Description:  Creation and management of ticket groups allows you to keep the tickets organized. Permissions manager allows setting of permissions. Ability to tie information with a user's .htaccess login for tracking. Can manage the username/passwords for a .htaccess file.
Price:  $60
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:  
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
     PHP
     ASP
  Sendmail
     SMTP
  MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Reporting/Statistics
  Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:   Yes-Free   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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