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Web Site URL:	http://www.numarasoftware.com/footprints.asp
Discussion Forum:	Participate in the Numara FootPrints Discussion Forum
Category:	Completely Web Based
Description:	Numara FootPrints is the award-winning, 100% web-based service desk automation software that tracks all issues, communications & resolutions online, without the high costs & complex administration of other tools.
Price:	$9995
Licensed Customers:	Unlimited
Licensed Technicians:	3
Additional pricing options page URL:
Free upgrades? If so, how long?:	Free with Annual Maintenance Contract
Upgrade costs:	Included w/ Maintenance Contract
Support costs:	20 -25 % annually of total software order
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.   Perl      PHP      ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access      Sybase   PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.