|
Web Site URL:
|
http://www.worldwebdynamics.com/help/
|
Discussion Forum:
|
Participate in the District Help Desk Discussion Forum
|
Category:
|
Completely Web Based
|
Description:
|
A help desk designed specifically for schools. Fast, easy to use, reliable, affordable. Automatic email to support and end user, assign personnel, 3 levels of security, assign priorities, sort and filter open tickets, search database, reports. In use for over 3 years.
|
Price:
|
$1500
|
Licensed Customers:
|
unlimited
|
Licensed Technicians:
|
unlimited
|
Additional pricing options page URL:
|
http://www.worldwebdynamics.com/help/helpdeskprice.htm
|
Free upgrades? If so, how long?:
|
6 months
|
Upgrade costs:
|
250
|
Support costs:
|
Free
|
Locally installed software for customers:
|
Not Required
|
Locally installed software for technicians:
|
Not Required
|
Acceptable Servers:
|
Not Applicable. Server is provided.
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
|
Compatible Server Software:
|
Not Applicable. Server software is provided.
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
|
Acceptable Workstations:
|
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
|
Features:
|
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
|
Customizable Features:
|
Fields
Templates
Font appearance
Tables
Button images
Background
|
Source code available?:
|
No
|