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Web Site URL:  http://www.cdnsystems.com
Discussion Forum:   Participate in the Help Desk Organizer Discussion Forum
Category:  Completely Web Based
Description:  A completely web-based help desk/call tracking system. Combining an easy to use browser based user interface with a relational database back-end, the Help Desk Organizer is designed to handle any size help desk environment with even the most demanding requirements.
Price:  $495
Licensed Customers:  unlimited
Licensed Technicians:  unlimited
Additional pricing options page URL:  http://www.cdnsystems.com/pricing.html
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  $89 year
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
     Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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