HelpDesks.com: iTrack Workgroup Detailed Info

Designed specifically for medium to large size organizations that need to log and prioritize support issues, and notify users and managers of incident status.

Price:

$1495

Licensed Customers:

Unlimited

Licensed Technicians:

Unlimited

Additional pricing options page URL:

http://www.softopia.com/pricing.html

Free upgrades? If so, how long?:

Upgrade costs:

Support costs:

Locally installed software for customers:

Locally installed software for technicians:

Acceptable Servers:

     Not Applicable. Server is provided.
     Unix
     Linux
     Windows NT
     Windows 2000
     Windows ME

Windows 98

Windows 95
Windows 3.11

Novell Netware
Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server

Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC

Acceptable Workstations:

Unix
Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)

Features:

Searchable database
Reference numbers assigned

F.A.Q. (knowledgebase)
     Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
     Reporting/Statistics
     Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements

Customizable Features:

Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.