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Web Site URL:
Discussion Forum:   Participate in the Revelation Discussion Forum
Category:  Remotely Hosted
Description:  Revelation Helpdesk provides a combination of ease of use & efficiency, powerful performance reports, and integrated CRM tools. Our intuitive features save you time across all aspects of your support process, resulting in an immediate benefit,from increased up-time to better customer satisfaction.
Price:  $1560 per year
Licensed Customers:  unlimited
Licensed Technicians:  3
Additional pricing options page URL:  
Free upgrades? If so, how long?:  unlimited with active license
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:


  Not Applicable. Server is provided.
     Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


  Not Applicable. Server software is provided.
  Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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