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Web Site URL:	http://www.ambercat.com
Discussion Forum:	Participate in the amberCat Help Desk Discussion Forum
Category:	Local Software with Web
Description:	amberCat Help Desk is easy to install and use. It allows you to log support calls quickly, and track and manage them easily in real time. Customers can use the web browser interface to log their own calls, and to search the knowledge base for solutions.
Price:	$1685
Licensed Customers:	unlimited
Licensed Technicians:	10 concurrent users at this price, unlimited from web browser
Additional pricing options page URL:	http://ambercat.com/helpdesk/helpdeskprice.htm
Free upgrades? If so, how long?:	Included in licence
Upgrade costs:	Included in licence
Support costs:	$80 (email) $300 (phone) per annum
Locally installed software for customers:	Not Required
Locally installed software for technicians:
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail      SMTP      MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix      Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables      Button images   Background
Source code available?:	No

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We encourage you to visit their website to get the most accurate information.