|
Web Site URL:
|
http://www.resolveit.com
|
Discussion Forum:
|
Participate in the Resolve IT! Discussion Forum
|
Category:
|
Local Software with Web
|
Description:
|
Resolve It! is the easy-to-use helpdesk software that offers advanced problem resolution through knowledge management, asset management, auto inventory collection, remote control, escalation, e-mail interface, web interface, reporting features, easy customization, advanced search capabilities
|
Price:
|
$750
|
Licensed Customers:
|
Unlimited
|
Licensed Technicians:
|
1
|
Additional pricing options page URL:
|
http://www.resolveit.com
|
Free upgrades? If so, how long?:
|
with Maintenance Contract
|
Upgrade costs:
|
Free with Maintenance Contract
|
Support costs:
|
0.18
|
Locally installed software for customers:
|
Not Required
|
Locally installed software for technicians:
|
Not Required
|
Acceptable Servers:
|
Not Applicable. Server is provided.
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
|
Compatible Server Software:
|
Not Applicable. Server software is provided.
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
|
Acceptable Workstations:
|
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
|
Features:
|
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
|
Customizable Features:
|
Fields
Templates
Font appearance
Tables
Button images
Background
|
Source code available?:
|
No
|