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Resolve IT!

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Web Site URL:  http://www.resolveit.com
Discussion Forum:   Participate in the Resolve IT! Discussion Forum
Category:  Local Software with Web
Description:  Resolve It! is the easy-to-use helpdesk software that offers advanced problem resolution through knowledge management, asset management, auto inventory collection, remote control, escalation, e-mail interface, web interface, reporting features, easy customization, advanced search capabilities
Price:  $750
Licensed Customers:  Unlimited
Licensed Technicians:  1
Additional pricing options page URL:  http://www.resolveit.com
Free upgrades? If so, how long?:  with Maintenance Contract
Upgrade costs:  Free with Maintenance Contract
Support costs:  0.18
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
     Linux
  Windows NT
  Windows 2000
     Windows ME
  Windows 98
  Windows 95
     Windows 3.11
  Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
     PostgreSQL
  Oracle
  Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
  Tables
  Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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