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Web Site URL:	http://www.networkharmoni.com
Discussion Forum:	Participate in the Operation Center Discussion Forum
Category:	Local Software with Web
Description:	"OpCenter" bridges the gap between the Help Desk and the Network Operation Center by providing a system that both groups can use to identify, manage and resolve problems relating to systems, networks, applications, and end users quickly and efficiently.
Price:	$15000
Licensed Customers:	150 Licensed Nodes
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.networkharmoni.com
Free upgrades? If so, how long?:	Point releases are free under maintenance
Upgrade costs:	18% Annual Maintenance
Support costs:	Included with Maintenance
Locally installed software for customers:
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates      Font appearance   Tables      Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.