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Web Site URL:	http://scripts.sheddtech.com/ssm/
Discussion Forum:	Participate in the Support Services Manager (SSM) Discussion Forum
Category:	Completely Web Based
Description:	SSM is a full-featured application that includes tools to allow you to add a Knowledge Base along with a "trouble ticket" management system to your support services. Certain versions of SSM allow you to integrate your Knowledge Base, Support Desk, and Web Community into a single sign-on environment.
Price:	$0
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Free - Unlimited
Upgrade costs:	Included - Free
Support costs:	Included - Free
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl   PHP      ASP      Sendmail      SMTP   MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.