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Web Site URL:	http://www.cerberusweb.com/
Discussion Forum:	Participate in the Cerberus Helpdesk Discussion Forum
Category:	Completely Web Based
Description:	Cerberus Helpdesk is an enterprise-strength e-mail management solution with a visually and functionally optimized interface. The system is intuitive, growing along with your needs, allowing you to efficiently organize and quickly respond to customer correspondence for maximum customer satisfaction.
Price:	$299
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.cerberusweb.com/purchase.php
Free upgrades? If so, how long?:	1 year
Upgrade costs:	20% of purchase
Support costs:	Free
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl   PHP      ASP   Sendmail      SMTP   MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation      Follow-up satisfaction surveys      Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables      Button images      Background
Source code available?:	Additional Cost   199/year

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.