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AI-Reply - Customer Support Helpdesk System


Web Site URL:
Discussion Forum:   Participate in the AI-Reply - Customer Support Helpdesk System Discussion Forum
Category:  Remotely Hosted
Description:  A complete help desk system to manage your entire customer support and tracking process. Fully scalable web-based service at an extremely affordable price.
Price:  $144 per year
Licensed Customers:  Unlimited
Licensed Technicians:  Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:  Yes
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:


  Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Novell Netware
Compatible Server Software:


  Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



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