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Web Site URL:	http://www.livetime.com
Discussion Forum:	Participate in the LiveTime Support Discussion Forum
Category:	Completely Web Based
Description:	LiveTime Support is a J2EE based technical support and help desk application for the enterprise. Features support for all major server platforms and databases, unlimited scalability, real-time reporting and customer portal.
Price:	$7500
Licensed Customers:	Unlimited
Licensed Technicians:	5
Additional pricing options page URL:
Free upgrades? If so, how long?:	1 year
Upgrade costs:
Support costs:	15% of base price per year
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11   Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP   MySQL   Microsoft SQL Server      Microsoft Access   Sybase   PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.

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9 of 21 people found the following review helpful:

Best web solution available, 2005-03-08
Reviewed By: fuson - Trevor Fuson

Livetime has the best web-based product available on the market today. We tried several competing products, but they were either too expensive or had limited browser support. It seems that everyone states they have full browser support, but try demoing their product with Firefox.

The product is extremely easy to use and the web interface is very well designed.

The support Livetime Software provides is amazing, every question or problem is always answered or resolved quickly. I have never had a problem with this product that hasn't been addressed in a timely fashion.

I highly recommend this product.

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