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LiveTime Support

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Web Site URL:  http://www.livetime.com
Discussion Forum:   Participate in the LiveTime Support Discussion Forum
Category:  Completely Web Based
Description:  LiveTime Support is a J2EE based technical support and help desk application for the enterprise. Features support for all major server platforms and databases, unlimited scalability, real-time reporting and customer portal.
Price:  $7500
Licensed Customers:  Unlimited
Licensed Technicians:  5
Additional pricing options page URL:  
Free upgrades? If so, how long?:  1 year
Upgrade costs:  
Support costs:  15% of base price per year
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
  Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
     Microsoft Access
  Sybase
  PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
  PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.


9 of 21 people found the following review helpful:

Best web solution available, 2005-03-08
Reviewed By: fuson - Trevor Fuson

Livetime has the best web-based product available on the market today. We tried several competing products, but they were either too expensive or had limited browser support. It seems that everyone states they have full browser support, but try demoing their product with Firefox.

The product is extremely easy to use and the web interface is very well designed.

The support Livetime Software provides is amazing, every question or problem is always answered or resolved quickly. I have never had a problem with this product that hasn't been addressed in a timely fashion.

I highly recommend this product.

Was this review helpful to you?    



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