HelpDesks.com: EBsuite.com Detailed Info

EBsuite.com is a web based enterprise solution provider for small to mid sized businesses. Our Customer Service Help Desk module include Customer/Contact Management, Case/Request Management, Knowledge Management, Calendar Tool, and a Customer Self-Service portal.

Price:

$100 per month

Licensed Customers:

Unlimited

Licensed Technicians:

Additional pricing options page URL:

http://www.ebsuite.com/iPrdPricing.jsp

Free upgrades? If so, how long?:

Upgrade costs:

Support costs:

Locally installed software for customers:

Not Required

Locally installed software for technicians:

Not Required

Acceptable Servers:

Not Applicable. Server is provided.

Unix

Linux

Windows NT

Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh

Compatible Server Software:

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP

Sendmail

SMTP

MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL

Oracle
Cold Fusion
ODBC

Acceptable Workstations:

Unix

Linux

Windows NT

Windows 2000

Windows ME

Windows 98

Windows 95

Windows 3.11

Macintosh
PDA's (eg. Palm Pilot)

Features:

Searchable database

Reference numbers assigned

F.A.Q. (knowledgebase)

Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys

Reporting/Statistics

Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements

Customizable Features:

     Fields
     Templates
     Font appearance
     Tables
     Button images
     Background

Source code available?:

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.