Help Desk Software and Resources



 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In




    Advanced Search



Web Site URL:
Discussion Forum:   Participate in the Discussion Forum
Category:  Remotely Hosted
Description: is a web based enterprise solution provider for small to mid sized businesses. Our Customer Service Help Desk module include Customer/Contact Management, Case/Request Management, Knowledge Management, Calendar Tool, and a Customer Self-Service portal.
Price:  $100 per month
Licensed Customers:  Unlimited
Licensed Technicians:  5
Additional pricing options page URL:
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
     Windows ME
     Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
     Microsoft SQL Server
     Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
     Follow-up satisfaction surveys
  Customer history
     Confirmation email sent to customers
     Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.



Copyright 2014 All rights reserved.