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Web Site URL:	http://www.expinion.net/software/app_helpdesk.asp
Discussion Forum:	Participate in the Help Desk 6.5 by Expinion.net Discussion Forum
Category:	Completely Web Based
Description:	Complete customer support, ticket & KB system - loaded with features. Save time & money with this easy-to-use information & communications tool. Multiple category levels, customize security levels & fields, dynamic multi-language interfaces, upload utility... Includes ASP source. Visit for Demo.
Price:	$249
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:
Upgrade costs:	<1/2 Price
Support costs:
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access      Sybase      PostgreSQL   Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database      Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Yes-Free

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We encourage you to visit their website to get the most accurate information.