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Web Site URL:	http://www.cruxit.com
Discussion Forum:	Participate in the ServiceBase Discussion Forum
Category:	Completely Web Based
Description:	Application for help desk and customer problem management,for the processing and tracking of customer requests for technical support. Allows for the creation of concurrent accounts for different users and different products, supports exporting solved problems into categorized Knowledge Base.
Price:	$14999
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:
Upgrade costs:	15% of license price per year
Support costs:	7% of license price per year
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL   Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications      Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.