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Web Site URL:	http://www.fmdirect.co.uk/fmdirect/solutions_fthd.htm
Discussion Forum:	Participate in the FastTrack Help Desk Discussion Forum
Category:	Local Software with Web
Description:	Fast Track Help Desk is a low-cost but fully-featured service desk solution aimed at both the IT and FM markets. Log calls in a matter of seconds. Save costs and reduce the man-hours needed to control your Help Desk. Reduce errors throughout the entire support process.
Price:	$500
Licensed Customers:	1
Licensed Technicians:	Unlimited
Additional pricing options page URL:
Free upgrades? If so, how long?:	Support contract in place
Upgrade costs:	Included in support contract
Support costs:	20% software cost
Locally installed software for customers:
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux      Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP   ASP      Sendmail   SMTP      MySQL   Microsoft SQL Server      Microsoft Access   Sybase      PostgreSQL      Oracle      Cold Fusion   ODBC
Acceptable Workstations:	Unix      Linux      Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned      F.A.Q. (knowledgebase)   Customer information database   Asset tracking database   Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable      News/status notification announcements
Customizable Features:	Fields      Templates      Font appearance      Tables      Button images      Background
Source code available?:	No

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We encourage you to visit their website to get the most accurate information.