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  1. Logicalware MailManager   Public Rating: 10.00, 1 Votes   Click here to rate this   
    MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, business and government to help teams deal with large volumes of email to organizational addresses such as support@example.com
    logicalware.com/
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  2. MHD INFORMATIQUE   Public Rating: 10.00, 3 Votes   Click here to rate this   
    MHD Informatique propose des progiciels professionnels de Help Desk, Hot-Line, Call Center, Assistance aux utilisateurs, Gestion de Parc informatique (interne ou externe), Inventaire automatique, CRM et GRC, Gestion de la relation avec les clients et les prospects, suivi dÆaffaires.
    mhd.fr
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  3. SalePoint Help Desk Services   Public Rating: 10.00, 1 Votes   Click here to rate this   
    SalePoint provides a complete suite of Help Desk Services for Retail, Higher Education and Health Care. Our seven day a week Help Desk provide your cashiers with one-call, total support. Your calls are answered quickly, and in most cases, your problem is solved instantly.
    salepoint.com/services.html
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  4. Service Level Agreement and SLA Guide   Public Rating: 10.00, 1 Votes   Click here to rate this   
    A help desk oriented service level agreement template, guidebook, training, and audit checklists.
    service-level-agreement.net
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  5. ViewletBuilder   Public Rating: 10.00, 1 Votes   Click here to rate this   
    ViewletBuilder creates animated demos of how software works- perfect for online self-help. Cursors move, menus and dialog boxes appear, all while text balloons and audio explain the action. Any help desk technician can create "Viewlets" within minutes, easily answering repetitive software questions.
    qarbon.com/products/viewletbuilder/
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  6. NetworkStreaming   Public Rating: 9.94, 14 Votes   Click here to rate this   
    NetworkStreaming enables you to support your users through powerful remote control support capabilities. All that is required for your remote user to give you control is to open your 272KB NetworkStreaming file from your website.
    networkstreaming.com
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  7. Wireless Service Desk voor HP Openview Service Desk   Public Rating: 9.00, 2 Votes   Click here to rate this   
    Using a wireless connection you can synchronise information between a handheld device and HP OpenView Service Desk. It offers the functionality you need to register, accept, modify and close Service Calls real-time. It keeps your configuration database up to date. Also supports barcode interface.
    ultracomp.nl/
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  8. Serio Helpdesk Software   Public Rating: 8.75, 8 Votes   Click here to rate this   
    Helpdesk and service management software on the web. Product suite includes tools for: Helpdesk software, Change Control, Knowledgebase,PC Remote Control, Software defect, management, Web-based helpdesk interaction
    seriosoft.com
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  9. Phil Verghis help desk FAQ   Public Rating: 8.15, 27 Votes   Click here to rate this   
    A collection of help desk resources and FAQ's
    philverghis.com/helpdesk.html
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  10. Hot Tips Publisher for TeleSupport HelpDesk   Public Rating: 8.00, 3 Votes   Click here to rate this   
    Extend the power of Tele-Support HelpDesk's Hot Tips knowledgebase with our new Hot Tips Publisher. 'Publish to the Web' Publish selected Hot Tips from Tele-Support HelpDesk knowledgebase to your web site, intranet, or field technician's laptop.
    resource-dynamics.com/hottipspublisher.htm
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  11. Livehelper   Public Rating: 8.00, 1 Votes   Click here to rate this   
    Livehelper is a customer service tool for your website that enables web site visitors to instantaneously communicate with your personnel. Visitors to your web site simply click a Live Help button and are connected with one of your representatives.
    Livehelper.com
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  12. The Resourcekit Dot Com   Public Rating: 8.00, 2 Votes   Click here to rate this   
    This is a free tech support web portal
    theresourcekit.com
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  13. Intifusion Support System   Public Rating: 7.75, 4 Votes   Click here to rate this   
    Questeq’s comprehensive, consolidated approach to K-12 technology service management enhances availability and performance, enabling your staff to use technology more effectively and more efficiently, and your teachers to deliver a better classroom education.
    supportsystem.questeq.com
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  14. EngageIP Billing and OSS for xSPs   Public Rating: 7.00, 4 Votes   Click here to rate this   
    Integrated IP Billing and Customer Care, solution that maximizes the operating efficiency service providers, education and enterprise markets. Our solutions enable these organizations to cost effectively deliver automated, individualized, services to their customers.
    logisense.com
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  15. Helpdesk Visions   Public Rating: 7.00, 2 Votes   Click here to rate this   
    Helpdesk Visions Ltd has been formed to enable IT directors and Helpdesk managers to take their helpdesk that step further
    helpdeskvisions.co.uk
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  16. KM World Online   Public Rating: 7.00, 1 Votes   Click here to rate this   
    Featured editorial, newsletter, forums and chat, career tracker, upcoming events & more ...
    kmworld.com/
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  17. Support Industry   Public Rating: 7.00, 1 Votes   Click here to rate this   
    Provides comprehensive information on support automation, outsourcing, customer relationships, service marketing, electronic support, training and certification, industry analysts, editors, associations and more.
    supportindustry.com/
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  18. xpdtime   Public Rating: 6.50, 2 Votes   Click here to rate this   
    Easy to use online timesheets integrated with MS Project and popular accounting packages. Built by experienced project managers. Additional components include: Budget Management, Project Management, Invoicing & Invoice Management, Human Resource Management and Performance Appraisal
    xpdtime.com
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  19. CreekPointe   Public Rating: 6.33, 9 Votes   Click here to rate this   
    CreekPointe offers Frontrange software, including Heat, Goldmine, and Frontoffice. CreekPointe's expert staff is experienced in consulting, implementing, and training on FrontRange products. Creekpointe is a certified partner of FrontRange Inc.
    creekpointe.com
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  20. ASAPartner Net   Public Rating: 6.00, 2 Votes   Click here to rate this   
    We help our customers acquire software at the lowest possible price, while reliably delivering the software services and add-on hardware your organization requires. Today, in support of our mission, ASAP has also become the expert in managing volume licensing and maintenance programs.
    asap.com/
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  21. Enterprise Issue Management with PointinSight   Public Rating: 5.50, 4 Votes   Click here to rate this   
    A web-based, email integrated, Pro-active collaboration. Delivering higher issue visibility to manage your team, partners, vendors, and clients from your inbox. Integrate your business process and email technology for quick issue resolution, impact analysis, and crisis avoidance.
    pointinsight.com
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  22. DesktopStreaming   Public Rating: 3.25, 4 Votes   Click here to rate this   
    Enable your reps to remotely view your customersÆ desktops, share mouse & keyboard control and chat in real time for fast, first-time resolution û and reduce handling time by up to 50%. ItÆs cross-platform, firewall friendly and application independent, plus itÆs integrated in less than a week.
    DesktopStreaming.com
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  23. High-Availability   Public Rating: 1.00, 1 Votes   Click here to rate this   
    All Helpdesks made 100% efficient through our 100% efficient cluster solution. Specifically tailored to Peregrine products but any Unix server based Helpdesk can benefit from being made Highly available - No downtime - No failure - No Irate customers!!!
    high-availability.com
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  24. Managers Guide to Help Desks   Public Rating: 1.00, 1 Votes   Click here to rate this   
    Help desk software and supporting needs explained from a management perspective - management information, guidance and resources
    managersdesk.net
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  25. Smart Help Desk   Public Rating: 1.00, 1 Votes   Click here to rate this    Discussion Forum   
    This is a complete webbased help desk software program, written in PHP with mySQL. Efficiently manage your customers inquiries using this webbased program.
    smarthostingtools.com/
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  26. Crystal Clear Consulting   Click here to rate this   
    Ontario-based consultancy specializes in Crystal Reports software. Learn about its training, deployment, and integration services or request a quote.
    ccrystalclear.com
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  27. mylivechat   Click here to rate this   
    Live Chat Software for your website. My LiveChat is a fast, high performance and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you.
    mylivechat.com
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  28. Product Planning Software   Click here to rate this   
    Accept Corporation - US company provides industry leading product management software, product marketing software and product planning software
    acceptsoft.com
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  29. Service Desk   Click here to rate this   
    Service Desk by GMA is a Microsoft SharePoint service desk. Features include: Recording, Classification, Prioritisation, Escalation, Resolution, Closure, Reporting GMA is a London based SharePoint consultancy.
    gmaconsulting.com/solutions/servicedesk
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  30. Shared Memory   Click here to rate this   
    Shared Memory, a consulting company, provides end to end customer service solutions that maximize our clientÆs customer service offering while minimizing costs. We provide the following services: +Tap the potential of your existing system. +Facilitating the selection of a new business system.
    sharedmemory.com
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