Customer-Effective Web Sites
Addresses every component of e-commerce success: content, navigation, applications, information architecture, visual design, technology, and more. Presents 17 rules that every site must follow to attract profitable customers. Softcover. DLC: Web sites--Design.
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How to Manage the IT Helpdesk
This is the book for all User Support, Technical Support and Helpdesk teams. Packed into its 228 pages are methods and techniques for managing probably the most stressful job in IT. It is written by Noel Bruton, Helpdesk and User Support consultant and trainer.
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The Complete Help Desk Guide
This book will teach you how to create the world's best- manned or unmanned help desk for technical support - for employees and/or customers. This book will help you choose the right help desk software, the best help desk equipment and find the right employees.
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The Art of Software Support
A guide to building and running help desks and software support centers, with advice on overcoming the crisis mentality, choosing the appropriate call management model, selecting tools such as phone and fax systems and customer tracking software, supervising, and measuring performance.
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Frontier Decision Support Concepts
Help Desk, Learning, Fuzzy Diagnoses, Quality Evaluation, Prediction, Evolution
While it provides explanations of underlying principles and cutting-edge concepts, its main purpose is to provide managers in business and engineers in industry with practical guidance to state-of-the-art decision support tools and technology.
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The Computer Training Handbook
The Computer Training Handbook was written as a resource and textbook for people tackling the tough issues of teaching people to use computers. We developed this book for both new and experienced trainers. It includes lots of down to earth tips, tricks and theories.
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