Call Center Metrics, Data Analysis, & Reporting
Get a practical, real-world look at how to prepare information for effective call center reports. You will not be overwhelmed with baffling rules, frustrating formulas, and confusing tables that may be useful only in theory. Instead, you will discover proper tools to use for maximum benefit. the-resource-center.com/SEMINARS/abb-2.HTM Review ItAdd to Research Cart
Deskside and Field Support Technician Certification
This two-day course focuses on the important and ever-changing role of the field support technician. The field support technician will learn best practices for troubleshooting, escalation, customer and peer follow-up, and efficient documentation. the-resource-center.com/SEMINARS/hd2-4.HTM Review ItAdd to Research Cart
Help Desk Director Certification
Learn about: The help desk business, controlling costs, creating a profit center, structure, operating procedures, needs analysis, benchmarking, assessment tools, staffing, training, how to evaluate technology tools, knowledge management, outsourcing, telecommuting, financial and performance metrics the-resource-center.com/seminars/hd2-3.htm Review ItAdd to Research Cart
Knowledge Management: Training and Certification Exam
This two-day course defines and reinforces the importance of leveraging an organization's information through proper management. You will learn techniques for implementing knowledge base tools and best practices for evolving the help desk or call center into a world-class knowledge center. the-resource-center.com/SEMINARS/hd2-8.HTM Review ItAdd to Research Cart
Management Leadership Training
Management Leadership Training - We can custom design a management development training course for you based around your exact requirements. management-training-development.com Review ItAdd to Research Cart
Help Desk Professional Certifications
In this help desk certification training seminar, you will learn innovative methodologies for effective call handling and problem resolution, as well as the fundamentals of help desk structure and procedures. The class incorporates role playing exercises and significant group interaction. the-resource-center.com/SEMINARS/HD2-1.HTM Review ItAdd to Research Cart
Customer Support Specialist Skills
The objective of this training program is to prepare individuals to enter the customer support profession. Material presented will address customer service techniques, support processes, and the most important communication skills. the-resource-center.com/SEMINARS/hdi-15.HTM Review ItAdd to Research Cart
Call Center Cost Management and Cost Reduction
If you are a call center manager or director faced with the daunting task of bringing runaway costs in line, or are being asked to maintain performance on a newly reduced budget, then this is a seminar you won't want to miss. the-resource-center.com/SEMINARS/ABB-3.HTM Review ItAdd to Research Cart
Call Center Workforce Management: The Basics and Beyond
As call centers become more complex, the importance of "having the right staff in the right places at the right times" becomes ever more crucial. In this seminar, you’ll learn how to build on basic concepts to create a workforce planning culture that drives continuously improving performance. the-resource-center.com/SEMINARS/icm-5.HTM Review ItAdd to Research Cart
Help Desk Manager Certification
While preparing for the Help Desk Manager Certification Exam you'll learn techniques for staff scheduling, monitoring, performance evaluation, and burnout. You'll also get guidance on creating your mission statement, SLAs, and building a foundation of procedures for delivering customer care. the-resource-center.com/SEMINARS/HD2-2.HTM Review ItAdd to Research Cart
Getting To the Heart of Technical Support
This technical support training program combines the best of customer service training with the skills required to present technical information to both technical and non-technical customers. The result is a program that allows you to deliver excellent tech support while making the job enjoyable. impactlearning.com/training/technical_support_training/technical_support_training.asp Review ItAdd to Research Cart
EducationalPoint
EducationalPoint – www.educationalpoint.com - Is a Help Desk and Customer Service Certification training company. They provide online and onsite training for Customer Service professionals.
educationalpoint.com Review ItAdd to Research Cart
Impact Learning Systems
Impact Learning Systems provides customer contact skills training for customer service, technical support, and sales representatives. All of our training programs are customer-focused and skills-based. impactlearning.com Review ItAdd to Research Cart
HDI Certified Help Desk Analyst Bootcamp
This training experience ensures that service and support professionals have the know-how and insight to optimize relationships with each and every contact. The HDA Boot Camp uses these tenets as the foundational principles as it prepares you for HDI certification at both the CSS and HDA levels. unipress.com/hdatraining.html Review ItAdd to Research Cart
HDI Certified Help Desk Manager Training
This three-day course is designed to provide you with the knowledge necessary to successfully master strategic and tactical aspects of support center management. Upon completion of the course, attendees will be prepared to pass HDI's certification test.
unipress.com/hdmtraining.html Review ItAdd to Research Cart
How to Design and Set Up an Effective Help Desk
Learn to evaluate the current performance of your support center, develop a conceptual model for how your support center should function, analyze the differences between the existing and the desired states, and develop a draft project plan for closing the gaps and reaching your goals. the-resource-center.com/seminars/hdi-3.htm Review ItAdd to Research Cart
CRM Strategies
This class is for anyone that needs to understand what CRM strategy is all about, whether you are brand new to the concept and just looking to learn enough to intelligently discuss CRM, or you are an executive or manager implementing a customer relationship management program. the-resource-center.com/SEMINARS/ABB-4.HTM Review ItAdd to Research Cart
