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Help Desk
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Licensed
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
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Microsoft SQL Server
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Linux
Windows NT
Windows 2000
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Windows 98
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Reference numbers assigned
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Asset tracking database
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Pager capable
News/status notification announcements
Tickets
$25
Completely Web Based
1
Unlimited
0
0
Not required
Not required
Tickets
Tickets
Tickets
Details
WonderDesk
$499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$35 / year
Not required
Not required
WonderDesk
WonderDesk
WonderDesk
Details
Cyborg Helpdesk
$7500
Completely Web Based
3
Unlimited
Not required
Not required
Cyborg Helpdesk
Cyborg Helpdesk
Cyborg Helpdesk
Details
Simple-Support
$599
Completely Web Based
1
Unlimited
Not required
Not required
Simple-Support
Simple-Support
Simple-Support
Details
e-Support : Commerce Edition
$250
Completely Web Based
1
Unlimited
Free
Not required
Not required
e-Support : Commerce Edition
e-Support : Commerce Edition
e-Support : Commerce Edition
Details
Castle Support
$60
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Castle Support
Castle Support
Castle Support
Details
RightNow Web
$75000
Completely Web Based
Unlimited
Unlimited for 2 years. Software must be purchased again after 2 years.
RightNow Web
RightNow Web
RightNow Web
Details
ITracker
$0
Completely Web Based
Not required
Not required
ITracker
ITracker
ITracker
Details
Information Resource Manager
$0
Completely Web Based
Unlimited
Unlimited
No official support
Open Source (Free)
Not required
Not required
Information Resource Manager
Information Resource Manager
Information Resource Manager
Details
Prop Web
$8000
Completely Web Based
1
unlimited
15% Invoice Price
Included in annual support contract
Not required
Not required
Prop Web
Prop Web
Prop Web
Details
Visual Help Desk
$9500
Completely Web Based
20
unlimited
1500
0
Not required
Not required
Visual Help Desk
Visual Help Desk
Visual Help Desk
Details
c.Support for .NET
$4600
Completely Web Based
2
100
metered or unlimited support available
2 year maintenance contract for 30% of purchase price
Not required
Not required
c.Support for .NET
c.Support for .NET
c.Support for .NET
Details
Double Choco Latte
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Double Choco Latte
Double Choco Latte
Double Choco Latte
Details
psTrack
$800
Completely Web Based
1
Unlimited
6% of List with Maintenance Contract
6% of List with Maintenance Contract
Not required
Not required
psTrack
psTrack
psTrack
Details
Web+Center
$0
Completely Web Based
3
Unlimited
Varies per license
Free if licensed
Web+Center
Web+Center
Web+Center
Details
World Desk Pro
$1700
Completely Web Based
Unlimited
Unlimited
Not required
Not required
World Desk Pro
World Desk Pro
World Desk Pro
Details
eJournal RMS 2.7
$15000
Completely Web Based
10
unlimited
free
included in 15% maintance fee
Not required
Not required
eJournal RMS 2.7
eJournal RMS 2.7
eJournal RMS 2.7
Details
PerlDesk
$39
Completely Web Based
Unlimmited
Unlimmited
Not required
Not required
PerlDesk
PerlDesk
PerlDesk
Details
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
Polar Help Desk
$99
Completely Web Based
1
unlimited
Free
Free
Not required
Not required
Polar Help Desk
Polar Help Desk
Polar Help Desk
Details
Weblication ProFault
$1200
Completely Web Based
Unlimited
Unlimited
20% of purchase cost
Free if support option taken
Not required
Not required
Weblication ProFault
Weblication ProFault
Weblication ProFault
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
Support Services Manager (SSM)
$0
Completely Web Based
Unlimited
Unlimited
Included - Free
Included - Free
Not required
Not required
Support Services Manager (SSM)
Support Services Manager (SSM)
Support Services Manager (SSM)
Details
Bugzero
$299
Completely Web Based
5
5
free for 3 month.
free for 5 month, 30% discount after
Not required
Not required
Bugzero
Bugzero
Bugzero
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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