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Help Desk
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Unix
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Pager capable
News/status notification announcements
Abacus Help Desk 3.5
$425
Local Software with Web
1
Unlimited
1 year included
Not required
Required
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Abacus Help Desk 3.5
Details
IncidentMonitor(TM)
$3995
Local Software with Web
5
Unlimited
20% annually
Included in maintenance
Not required
Not required
IncidentMonitor(TM)
IncidentMonitor(TM)
IncidentMonitor(TM)
Details
Close Support Enterprise Edition
$745
Local Software with Web
Unlimited
Unlimited
12 months free then $120 per year
Included in support costs
Not required
Required
Close Support Enterprise Edition
Close Support Enterprise Edition
Close Support Enterprise Edition
Details
Workflow Help Desk for Exchange 2000
$5000
Local Software with Web
unlimited
unlimited
first upgrade free
Not required
Not required
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Workflow Help Desk for Exchange 2000
Details
amberCat Help Desk
$1685
Local Software with Web
10 concurrent users at this price, unlimited from web browser
unlimited
$80 (email) $300 (phone) per annum
Included in licence
Not required
Required
amberCat Help Desk
amberCat Help Desk
amberCat Help Desk
Details
ieSupportManager Helpdesk Web Edition
$630
Local Software with Web
Unlimited
Unlimited
10% of license fee (minimum $126)
Not required
Required
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
ieSupportManager Helpdesk Web Edition
Details
CISS Help Desk with WebCISS add-on
$718
Local Software with Web
unlimited
unlimited
Free, whilst on current version
Not required
Required
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
CISS Help Desk with WebCISS add-on
Details
SDS HelpDesk Solutions
$195
Local Software with Web
1
Unlimited
Not required
Required
SDS HelpDesk Solutions
SDS HelpDesk Solutions
SDS HelpDesk Solutions
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
Planet FM
$5000
Local Software with Web
600+
600
12% of licence fee
Required
Required
Planet FM
Planet FM
Planet FM
Details
VI Service Desk
$4200
Local Software with Web
6
Unlimited
First year free, following years 15% of license cost.
15% of base cost,, after 1st year
Not required
Not required
VI Service Desk
VI Service Desk
VI Service Desk
Details
Magnoware DataTrack System 3.5
$349
Local Software with Web
1
Unlimited
No
Not required
Required
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Magnoware DataTrack System 3.5
Details
CAFM Explorer
$1200
Local Software with Web
1
1
Required
Required
CAFM Explorer
CAFM Explorer
CAFM Explorer
Details
FastTrack Help Desk
$500
Local Software with Web
Unlimited
1
20% software cost
Included in support contract
Required
Not required
FastTrack Help Desk
FastTrack Help Desk
FastTrack Help Desk
Details
Alloy Navigator
$7085
Local Software with Web
$1600 each (on average)
Unlimited
Upgrade path available
Not required
Not required
Alloy Navigator
Alloy Navigator
Alloy Navigator
Details
SupportCalls with Outlook
$1500
Local Software with Web
unlimited
unlimited
1 year free support, 400 USD for additional year
free for support subscribers
Not required
Required
SupportCalls with Outlook
SupportCalls with Outlook
SupportCalls with Outlook
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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