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Perl
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Pager capable
News/status notification announcements
Operation Center
$15000
Local Software with Web
Unlimited
150 Licensed Nodes
Included with Maintenance
18% Annual Maintenance
Required
Not required
Operation Center
Operation Center
Operation Center
Details
Support-Works Helpdesk Professional
$15000
Local Software with Web
5
Unlimited
15-20% of product - depending on contract
Free to maintained customers
Not required
Required
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Support-Works Helpdesk Professional
Details
TrackFree - Help Desk Software
$0
Local Software with Web
5
Unlimited
None
Not required
Not required
TrackFree - Help Desk Software
TrackFree - Help Desk Software
TrackFree - Help Desk Software
Details
NetHelpDesk
$600
Local Software with Web
1
unlimited
10% (inc above)
0.1
Not required
Required
NetHelpDesk
NetHelpDesk
NetHelpDesk
Details
Helpdesk-3
$5000
Local Software with Web
unlimited (by web) up to 10 in C-S
unlimited (by web) up to 10 in C-S
5 % by year
17 % by year
Required
Required
Helpdesk-3
Helpdesk-3
Helpdesk-3
Details
TeleSupport HelpDesk
$1295
Local Software with Web
5
900
Variable depending on Support Package
Variable depending on Support Package
Required
Required
TeleSupport HelpDesk
TeleSupport HelpDesk
TeleSupport HelpDesk
Details
Numara Track-It!
$3895
Local Software with Web
5 named or 3 concurrent technicians
100
25% annually of MSRP
Included with maintenance
Not required
Required
Numara Track-It!
Numara Track-It!
Numara Track-It!
Details
Free Help Desk Software by Spiceworks
$0
Local Software with Web
unlimited
unlimited
$0
$0
Not required
Not required
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Free Help Desk Software by Spiceworks
Details
Dispatch Help Desk for Lotus Notes and Domino
$2995
Local Software with Web
no limit per server
server license
1000
600
Not required
Required
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Dispatch Help Desk for Lotus Notes and Domino
Details
Close Support Enterprise Edition
$745
Local Software with Web
Unlimited
Unlimited
12 months free then $120 per year
Included in support costs
Not required
Required
Close Support Enterprise Edition
Close Support Enterprise Edition
Close Support Enterprise Edition
Details
CCS Help Desk Formely Outlook Help Desk 3.0
$495
Local Software with Web
2
Unlimited
free support by email
50% of the retail price
Not required
Required
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
CCS Help Desk Formely Outlook Help Desk 3.0
Details
HelpTrac
$675
Local Software with Web
1
unlimited
20% of product cost
free with support agreement
Not required
Not required
HelpTrac
HelpTrac
HelpTrac
Details
Assyst
$81145
Local Software with Web
10
10
20% per year
Required
Not required
Assyst
Assyst
Assyst
Details
HelpDesk
$10000
Local Software with Web
4
4
Not required
Required
HelpDesk
HelpDesk
HelpDesk
Details
SupportDesk
$400
Local Software with Web
1
Unlimited
Included in above
Free for first year, 20% of license fee thereafter
Not required
Not required
SupportDesk
SupportDesk
SupportDesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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