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(knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements  Help desk software Hesk $0  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Help desk software Hesk                                                 Help desk software Hesk                             Help desk software Hesk Details Helpdesk Pilot $300  Completely Web Based  5  15000                                Helpdesk Pilot                                                 Helpdesk Pilot                             Helpdesk Pilot Details OneDesk $0  Completely Web Based  3  unlimited       Not required   Not required                        OneDesk                                                 OneDesk                             OneDesk Details ManageEngine ServiceDesk Plus $595  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        ManageEngine ServiceDesk Plus                                                 ManageEngine ServiceDesk Plus                             ManageEngine ServiceDesk Plus Details Freshdesk $0  Completely Web Based  1  Unlimited  None  None   Not required   Not required                        Freshdesk                                                 Freshdesk                             Freshdesk Details GoCodes QR Code Asset Management Solution $99  Completely Web Based  10  400  0  0   Not required   Not required                        GoCodes QR Code Asset Management Solution                                                 GoCodes QR Code Asset Management Solution                             GoCodes QR Code Asset Management Solution Details LiveTime Support $7500  Completely Web Based  5  Unlimited  15% of base price per year     Not required   Not required                        LiveTime Support                                                 LiveTime Support                             LiveTime Support Details Cyborg Helpdesk $7500  Completely Web Based  3  Unlimited       Not required   Not required                        Cyborg Helpdesk                                                 Cyborg Helpdesk                             Cyborg Helpdesk Details Simple-Support $599  Completely Web Based  1  Unlimited       Not required   Not required                        Simple-Support                                                 Simple-Support                             Simple-Support Details EnterpriseWizard $2850  Completely Web Based  3  Unlimited  20% of current license value annually  Included in annual support contract   Not required   Not required                        EnterpriseWizard                                                 EnterpriseWizard                             EnterpriseWizard Details New Fire Enterprise Support $500  Completely Web Based  10  10       Not required   Not required                        New Fire Enterprise Support                                                 New Fire Enterprise Support                             New Fire Enterprise Support Details e-Support : Commerce Edition $250  Completely Web Based  1  Unlimited  Free     Not required   Not required                        e-Support : Commerce Edition                                                 e-Support : Commerce Edition                             e-Support : Commerce Edition Details Castle Support $60  Completely Web Based  Unlimited  Unlimited       Not required   Not required                        Castle Support                                                 Castle Support                             Castle Support Details Help Desk  Price  Type  Licensed Technicians  Licensed Customers  Support Costs  Upgrade Costs  Software for Customers  Software for Technicians  Acceptable Servers Help Desk  Compatible Server Software Acceptable Workstations Help Desk  Features Help Desk  More Details Server is Provided  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Novell Netware  Macintosh  Server Software is Provided  Perl  PHP  ASP  Sendmail  SMTP  MySQL  Microsoft SQL Server  Microsoft Access  Sybase  PostgreSQL  Oracle  Cold Fusion  ODBC  Unix  Linux  Windows NT  Windows 2000  Windows ME  Windows 98  Windows 95  Windows 3.11  Macintosh  PDA's  Searchable database  Reference numbers assigned  F.A.Q. (knowledgebase)  Customer information database  Asset tracking database  Billing/Sales database  Automatic escalation  Follow-up satisfaction surveys  Reporting / Statistics  Customer history  Confirmation email  Technician email notifications  Pager capable  News/status notification announcements    Pages: [<<] 1 2 3 4 5 6 [>>]

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