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Help Desk
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Type
Licensed
Technicians
Licensed
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Costs
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Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
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Microsoft SQL Server
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Sybase
PostgreSQL
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Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
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PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
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Pager capable
News/status notification announcements
Web+Center
$0
Completely Web Based
3
Unlimited
Varies per license
Free if licensed
Web+Center
Web+Center
Web+Center
Details
World Desk Pro
$1700
Completely Web Based
Unlimited
Unlimited
Not required
Not required
World Desk Pro
World Desk Pro
World Desk Pro
Details
SiteHelpdesk-IT
$2000
Completely Web Based
5
unlimited
included with upgrades
15% after one year
Not required
Not required
SiteHelpdesk-IT
SiteHelpdesk-IT
SiteHelpdesk-IT
Details
SiteHelpDesk
$1000
Completely Web Based
5
unlimited
included with upgrades - 15%
15% of software price (after first year)
Not required
Not required
SiteHelpDesk
SiteHelpDesk
SiteHelpDesk
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
TopTrack
$1995
Completely Web Based
5
Unlimited
Not required
Not required
TopTrack
TopTrack
TopTrack
Details
Help Centric
$55
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Help Centric
Help Centric
Help Centric
Details
Weblication ProFault
$1200
Completely Web Based
Unlimited
Unlimited
20% of purchase cost
Free if support option taken
Not required
Not required
Weblication ProFault
Weblication ProFault
Weblication ProFault
Details
eMagic Touchpoint
$50000
Completely Web Based
50 concurrent users
Unlimited
17.5% of software cost includes upgrades
Not required
Not required
eMagic Touchpoint
eMagic Touchpoint
eMagic Touchpoint
Details
Attenza
$99
Completely Web Based
1
unlimited
none
Not required
Not required
Attenza
Attenza
Attenza
Details
Support Services Manager (SSM)
$0
Completely Web Based
Unlimited
Unlimited
Included - Free
Included - Free
Not required
Not required
Support Services Manager (SSM)
Support Services Manager (SSM)
Support Services Manager (SSM)
Details
VSO-XP
$295
Completely Web Based
5
Unlimited
Included w/upgrade
20%
Not required
Not required
VSO-XP
VSO-XP
VSO-XP
Details
Cerberus Helpdesk
$499
Completely Web Based
Unlimited
Unlimited
Free
30% discount
Not required
Not required
Cerberus Helpdesk
Cerberus Helpdesk
Cerberus Helpdesk
Details
OneOrZero Helpdesk
$0
Completely Web Based
Unlimited
Unlimited
none
none
Not required
Not required
OneOrZero Helpdesk
OneOrZero Helpdesk
OneOrZero Helpdesk
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
One or Zero Helpdesk & Task Management System
$0
Completely Web Based
0
0
Not required
Not required
One or Zero Helpdesk & Task Management System
One or Zero Helpdesk & Task Management System
One or Zero Helpdesk & Task Management System
Details
h2desk PHP Help Desk
$199
Completely Web Based
Unlimited
Unlimited
None
$29.99/year
Not required
Not required
h2desk PHP Help Desk
h2desk PHP Help Desk
h2desk PHP Help Desk
Details
rap-X
$500
Completely Web Based
Unlimited
Unlimited
Full Support included in fee
Annual Fee
Not required
Not required
rap-X
rap-X
rap-X
Details
ReadyDesk
$100
Completely Web Based
1
Unlimited
Not required
Not required
ReadyDesk
ReadyDesk
ReadyDesk
Details
Help Desk for Small Business
$999
Completely Web Based
1
unlimited
250
250
Not required
Not required
Help Desk for Small Business
Help Desk for Small Business
Help Desk for Small Business
Details
HelpConnection.NET
$1999
Completely Web Based
Unlimited
Unlimited
Both support & upgrades for $400 annually.
Both support & upgrades for $400 annually.
Not required
Not required
HelpConnection.NET
HelpConnection.NET
HelpConnection.NET
Details
Help desk software Hesk
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Help desk software Hesk
Help desk software Hesk
Help desk software Hesk
Details
Helpdesk Pilot
$300
Completely Web Based
5
15000
Helpdesk Pilot
Helpdesk Pilot
Helpdesk Pilot
Details
OneDesk
$0
Completely Web Based
3
unlimited
Not required
Not required
OneDesk
OneDesk
OneDesk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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