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Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
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Costs
Software for
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Software for
Technicians
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Server is Provided
Unix
Linux
Windows NT
Windows 2000
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Windows 98
Windows 95
Windows 3.11
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Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
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PDA's
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Reference numbers assigned
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Billing/Sales database
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Follow-up satisfaction surveys
Reporting / Statistics
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Pager capable
News/status notification announcements
Online Work Order Suite: Lite Edition for PHP
$150
Completely Web Based
5
Unlimited
Included with upgrades (25%)
25% of software price (after first year)
Not required
Not required
Online Work Order Suite: Lite Edition for PHP
Online Work Order Suite: Lite Edition for PHP
Online Work Order Suite: Lite Edition for PHP
Details
IssueTrak
$2500
Completely Web Based
3
100
20% Both Upgrade and Support
20% Both Upgrade and Support
Not required
Not required
IssueTrak
IssueTrak
IssueTrak
Details
IssueTrak, Inc.
$750
Completely Web Based
1
Unlimited
20% of List Price
Not required
Not required
IssueTrak, Inc.
IssueTrak, Inc.
IssueTrak, Inc.
Details
eFirstHelp
$999
Completely Web Based
1
100
12 %
Included in Support Cost
Not required
Not required
eFirstHelp
eFirstHelp
eFirstHelp
Details
WonderDesk
$499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$35 / year
Not required
Not required
WonderDesk
WonderDesk
WonderDesk
Details
Simple-Support
$599
Completely Web Based
1
Unlimited
Not required
Not required
Simple-Support
Simple-Support
Simple-Support
Details
Web Trak v3.1
$49
Completely Web Based
Unlimited
Unlimited
Annual Service Agreement $49.00
Not required
Not required
Web Trak v3.1
Web Trak v3.1
Web Trak v3.1
Details
e-Support : Commerce Edition
$250
Completely Web Based
1
Unlimited
Free
Not required
Not required
e-Support : Commerce Edition
e-Support : Commerce Edition
e-Support : Commerce Edition
Details
Castle Support
$60
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Castle Support
Castle Support
Castle Support
Details
WonderDesk SQL
$2499
Completely Web Based
Unlimited
Unlimited
included in upgrade costs
$249/ year
Not required
Not required
WonderDesk SQL
WonderDesk SQL
WonderDesk SQL
Details
Numara FootPrints
$9995
Completely Web Based
3
Unlimited
20 -25 % annually of total software order
Included w/ Maintenance Contract
Not required
Not required
Numara FootPrints
Numara FootPrints
Numara FootPrints
Details
Double Choco Latte
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Double Choco Latte
Double Choco Latte
Double Choco Latte
Details
SiteHelpdesk-IT
$2000
Completely Web Based
5
unlimited
included with upgrades
15% after one year
Not required
Not required
SiteHelpdesk-IT
SiteHelpdesk-IT
SiteHelpdesk-IT
Details
PerlDesk
$39
Completely Web Based
Unlimmited
Unlimmited
Not required
Not required
PerlDesk
PerlDesk
PerlDesk
Details
Request Tracker (RT)
$0
Completely Web Based
unlimited
unlimited
free (Mailing List) or from $6000p.a.
none
Not required
Not required
Request Tracker (RT)
Request Tracker (RT)
Request Tracker (RT)
Details
e11 help desk software and Knowledge Management
$6500
Completely Web Based
unlimited
unlimited
10% after first year of free support
10 % after one year
Not required
Not required
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
e11 help desk software and Knowledge Management
Details
Help Centric
$55
Completely Web Based
Unlimited
Unlimited
Not required
Not required
Help Centric
Help Centric
Help Centric
Details
Cerberus Helpdesk
$499
Completely Web Based
Unlimited
Unlimited
Free
30% discount
Not required
Not required
Cerberus Helpdesk
Cerberus Helpdesk
Cerberus Helpdesk
Details
COIGN
$4995
Completely Web Based
Unlimited
Unlimited
18%
Included in Maintenance
Not required
Not required
COIGN
COIGN
COIGN
Details
OTRS - Open Ticket Request System
$0
Completely Web Based
Unlimited
Unlimited
Not required
Not required
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
OTRS - Open Ticket Request System
Details
Help Desk 6.5 by Expinion.net
$249
Completely Web Based
Unlimited
Unlimited
<1/2 Price
Not required
Not required
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Help Desk 6.5 by Expinion.net
Details
Artologik HelpDesk 3.2
$650
Completely Web Based
2
Unlimited
195 USD (includes Upgrade Agreement)
Upgrade Agreement enables paying the price difference only for upgrade, 100 USD
Not required
Not required
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Artologik HelpDesk 3.2
Details
h2desk PHP Help Desk
$199
Completely Web Based
Unlimited
Unlimited
None
$29.99/year
Not required
Not required
h2desk PHP Help Desk
h2desk PHP Help Desk
h2desk PHP Help Desk
Details
rap-X
$500
Completely Web Based
Unlimited
Unlimited
Full Support included in fee
Annual Fee
Not required
Not required
rap-X
rap-X
rap-X
Details
Cynergy Help Desk Software
$1297
Completely Web Based
3
Unlimited
20% of cost
Included in Annual Maintenance
Not required
Not required
Cynergy Help Desk Software
Cynergy Help Desk Software
Cynergy Help Desk Software
Details
Helpdesk In Flash FAQ Ticket support
$64
Completely Web Based
Unlimited
Unlimited
Free
Free
Not required
Not required
Helpdesk In Flash FAQ Ticket support
Helpdesk In Flash FAQ Ticket support
Helpdesk In Flash FAQ Ticket support
Details
ReadyDesk
$100
Completely Web Based
1
Unlimited
Not required
Not required
ReadyDesk
ReadyDesk
ReadyDesk
Details
Help Desk for Small Business
$999
Completely Web Based
1
unlimited
250
250
Not required
Not required
Help Desk for Small Business
Help Desk for Small Business
Help Desk for Small Business
Details
MAX Help Desk
$125
Completely Web Based
2
Unlimited
N/A
300 and up
Not required
Not required
MAX Help Desk
MAX Help Desk
MAX Help Desk
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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