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News/status notification announcements
ProductivIT
$6 per desktop
Remotely Hosted
unlimited
1
included
0
Required
Not required
ProductivIT
ProductivIT
ProductivIT
Details
Hosted Help Desk
$2125 per year
Remotely Hosted
up to 5
Unlimited
free
none
Not required
Not required
Hosted Help Desk
Hosted Help Desk
Hosted Help Desk
Details
EnterpriseWizardASP
$195 per per month
Remotely Hosted
3
Unlimited
None
None
Not required
Not required
EnterpriseWizardASP
EnterpriseWizardASP
EnterpriseWizardASP
Details
AthenaRMS
$125 per month
Remotely Hosted
5
Unlimited
$600/yr basic, $1200/yr Premium
Open source - all you pay for is consulting and customization
Not required
Not required
AthenaRMS
AthenaRMS
AthenaRMS
Details
InstaHelp
$100 per year
Remotely Hosted
Unlimited
Unlimited
Free
None
Not required
Required
InstaHelp
InstaHelp
InstaHelp
Details
SupportBank
$475 per month
Remotely Hosted
3
unlimited
included
included
Not required
Not required
SupportBank
SupportBank
SupportBank
Details
District Help Desk Hosted
$2100 per year
Remotely Hosted
unlimited
unlimited
1500 yearly
500
Not required
Not required
District Help Desk Hosted
District Help Desk Hosted
District Help Desk Hosted
Details
HelpDeskOnline.Net
$9 per month
Remotely Hosted
1
unlimited
Not required
Not required
HelpDeskOnline.Net
HelpDeskOnline.Net
HelpDeskOnline.Net
Details
Hosted I-Care
$7500 per month
Remotely Hosted
10
50
Not required
Not required
Hosted I-Care
Hosted I-Care
Hosted I-Care
Details
247HelpDesk
$99 per month
Remotely Hosted
3
unlimited
Not required
Not required
247HelpDesk
247HelpDesk
247HelpDesk
Details
Uptime
$0
Remotely Hosted
unlimited
unlimited
Not required
Not required
Uptime
Uptime
Uptime
Details
IOS/Support
$500 per month
Remotely Hosted
5
unlimited
20% of license fee
Free for hosted version.
Not required
Not required
IOS/Support
IOS/Support
IOS/Support
Details
SPoTS - Service Order and Problem Tracking System
$8 per concurrent license per month
Remotely Hosted
unlimited
unlimited
none
Not required
Not required
SPoTS - Service Order and Problem Tracking System
SPoTS - Service Order and Problem Tracking System
SPoTS - Service Order and Problem Tracking System
Details
LBE Web Helpdesk Hosted
$400 per month
Remotely Hosted
Unlimited
Unlimited
Not required
Not required
LBE Web Helpdesk Hosted
LBE Web Helpdesk Hosted
LBE Web Helpdesk Hosted
Details
bugVisor
$150 per month
Remotely Hosted
unlimited
unlimited
Not required
Not required
bugVisor
bugVisor
bugVisor
Details
FrontPhase
$4250
Remotely Hosted
5
unlimited
Not required
Not required
FrontPhase
FrontPhase
FrontPhase
Details
Salesforce.com
$65 per month
Remotely Hosted
1
0
0
Not required
Not required
Salesforce.com
Salesforce.com
Salesforce.com
Details
Welpdesk
$170
Remotely Hosted
recomended < 10
recomended < 50
Not required
Not required
Welpdesk
Welpdesk
Welpdesk
Details
BPMonline Service Desk
$492 per year
Remotely Hosted
1
Unlimited
free
Not required
Not required
BPMonline Service Desk
BPMonline Service Desk
BPMonline Service Desk
Details
eBLVD SupportCenter
$149 per month
Remotely Hosted
5
50 concurrent
0
0
Not required
Not required
eBLVD SupportCenter
eBLVD SupportCenter
eBLVD SupportCenter
Details
Help Desk
Price
Type
Licensed
Technicians
Licensed
Customers
Support
Costs
Upgrade
Costs
Software for
Customers
Software for
Technicians
Acceptable Servers
Help Desk
Compatible Server Software
Acceptable Workstations
Help Desk
Features
Help Desk
More
Details
Server is Provided
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
Server Software is Provided
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's
Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting / Statistics
Customer history
Confirmation email
Technician email notifications
Pager capable
News/status notification announcements
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