HelpConnection.NET  Next
Web Site URL:	http://www.helpconnection.net
Discussion Forum:
Category:	Completely Web Based
Description:	Customer support solution written in .NET 2.0, for ticketing (help desk), knowledge base, and customer relations management. Escalations, uploading, emails automatically transfered to tickets... Too many features to list, please visit for online demo, or to request a free 30 day trial download.
Price:	$1165
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.helpconnection.net/support_comparison.aspx
Free upgrades? If so, how long?:	With Maintenance Contract
Upgrade costs:	One full version. (Example: 1.8 includes all versions to 2.8.)
Support costs:	First 5 tickets free.
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000      Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail      SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database      Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	No   $2000

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We encourage you to visit their website to get the most accurate information.