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Web Site URL:	http://www.helpconnection.net/index.aspx
Discussion Forum:	Participate in the HelpConnection.NET Discussion Forum
Category:	Completely Web Based
Description:	Customer service solution written in .NET 2.0, for ticketing (help desk), knowledge base (KB), and customer relations management. Features Twitter Capture, Smart Search, escalations, uploading, email capturing and more. Please visit for online CRM demo, or to request a free 30 day trial download.
Price:	$1999
Licensed Customers:	Unlimited
Licensed Technicians:	Unlimited
Additional pricing options page URL:	http://www.helpconnection.net/support_comparison.aspx
Free upgrades? If so, how long?:	3 Months
Upgrade costs:	Both support & upgrades for $400 annually.
Support costs:	Both support & upgrades for $400 annually.
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.      Unix      Linux   Windows NT   Windows 2000   Windows ME      Windows 98      Windows 95      Windows 3.11      Novell Netware      Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl      PHP      ASP      Sendmail   SMTP      MySQL      Microsoft SQL Server      Microsoft Access      Sybase      PostgreSQL      Oracle      Cold Fusion      ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh   PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation      Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Additional Cost   $2000

* This information was submitted to HelpDesks.com by the help desk vendor.
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We encourage you to visit their website to get the most accurate information.