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e11 help desk software and Knowledge Management
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Web Site URL:
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http://www.e11online.com?gad=CIbI3-UBEgiCHmbkUc0IVhiS2rD-AyCGg6YT
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Discussion Forum:
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Participate in the e11 help desk software and Knowledge Management Discussion Forum
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Category:
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Completely Web Based
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Description:
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e11 is a powerful, affordable & customizable solution includes help desk, trouble ticket, lead tracking, email, queue management. Features: Unlimited no. of reps and customers, Internal Mail/Ticket management, Knowledgebase, Customer management, LDAP, Oracle, MYSQL, MS SQL,Address book, customizable
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Price:
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$6500
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Licensed Customers:
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unlimited
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Licensed Technicians:
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unlimited
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Additional pricing options page URL:
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http://www.e11online.com/pricing.html
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Free upgrades? If so, how long?:
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1 Year
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Upgrade costs:
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10 % after one year
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Support costs:
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10% after first year of free support
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Locally installed software for customers:
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Not Required
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Locally installed software for technicians:
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Not Required
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Acceptable Servers:
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Not Applicable. Server is provided.
Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Novell Netware
Macintosh
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Compatible Server Software:
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Not Applicable. Server software is provided.
Perl
PHP
ASP
Sendmail
SMTP
MySQL
Microsoft SQL Server
Microsoft Access
Sybase
PostgreSQL
Oracle
Cold Fusion
ODBC
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Acceptable Workstations:
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Unix
Linux
Windows NT
Windows 2000
Windows ME
Windows 98
Windows 95
Windows 3.11
Macintosh
PDA's (eg. Palm Pilot)
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Features:
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Searchable database
Reference numbers assigned
F.A.Q. (knowledgebase)
Customer information database
Asset tracking database
Billing/Sales database
Automatic escalation
Follow-up satisfaction surveys
Reporting/Statistics
Customer history
Confirmation email sent to customers
Technician email notifications
Pager capable
News/status notification announcements
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Customizable Features:
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Fields
Templates
Font appearance
Tables
Button images
Background
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Source code available?:
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Additional Cost
11500
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