Help Desk Software and Resources

 


 

 Home
 Search
 Comparison Charts
 Discussion Forums
 Research Cart  
 Add a Listing
 Update a Listing
 Advertise
 Event Calendar
 What's New
 Top Rated
 Contact Us
 Log In

  

 

 

    Advanced Search

 Previous

e11 help desk software and Knowledge Management

 Next

Web Site URL:  http://www.e11online.com?gad=CIbI3-UBEgiCHmbkUc0IVhiS2rD-AyCGg6YT
Discussion Forum:   Participate in the e11 help desk software and Knowledge Management Discussion Forum
Category:  Completely Web Based
Description:  e11 is a powerful, affordable & customizable solution includes help desk, trouble ticket, lead tracking, email, queue management. Features: Unlimited no. of reps and customers, Internal Mail/Ticket management, Knowledgebase, Customer management, LDAP, Oracle, MYSQL, MS SQL,Address book, customizable
Price:  $6500
Licensed Customers:  unlimited
Licensed Technicians:  unlimited
Additional pricing options page URL:  http://www.e11online.com/pricing.html
Free upgrades? If so, how long?:  1 Year
Upgrade costs:  10 % after one year
Support costs:  10% after first year of free support
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
  PHP
     ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
  Microsoft Access
  Sybase
  PostgreSQL
  Oracle
  Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  Additional Cost   11500

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.


3 of 38 people found the following review helpful:

Fantastic Application, 2003-05-01
Reviewed By: fighter303 - George Michael

This is a fantastic application. I hope e11 team will continue providing such user friendly applications. This is a real value for money and we have achieved tremendous positive response from our customers for our service since the time we implemented e11. Congratulations again for coming up with such a useful application.

Was this review helpful to you?    



Review Summary

100% Reviews: 0 Reviews: 0 Reviews: 0 Reviews: 0 Reviews: 1
80%
60%
40%
20%
0%
Reviews  0 0 0 0 1
Rating  1 2 3 4 5

Add your own Review!

 

 

Copyright 2014 HelpDesks.com. All rights reserved.