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Web Site URL:	http://www.e11online.com?gad=CIbI3-UBEgiCHmbkUc0IVhiS2rD-AyCGg6YT
Discussion Forum:	Participate in the e11 help desk software and Knowledge Management Discussion Forum
Category:	Completely Web Based
Description:	e11 is a powerful, affordable & customizable solution includes help desk, trouble ticket, lead tracking, email, queue management. Features: Unlimited no. of reps and customers, Internal Mail/Ticket management, Knowledgebase, Customer management, LDAP, Oracle, MYSQL, MS SQL,Address book, customizable
Price:	$6500
Licensed Customers:	unlimited
Licensed Technicians:	unlimited
Additional pricing options page URL:	http://www.e11online.com/pricing.html
Free upgrades? If so, how long?:	1 Year
Upgrade costs:	10 % after one year
Support costs:	10% after first year of free support
Locally installed software for customers:	Not Required
Locally installed software for technicians:	Not Required
Acceptable Servers:	Not Applicable. Server is provided.   Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Novell Netware   Macintosh
Compatible Server Software:	Not Applicable. Server software is provided.      Perl   PHP      ASP   Sendmail   SMTP   MySQL   Microsoft SQL Server   Microsoft Access   Sybase   PostgreSQL   Oracle   Cold Fusion   ODBC
Acceptable Workstations:	Unix   Linux   Windows NT   Windows 2000   Windows ME   Windows 98   Windows 95   Windows 3.11   Macintosh      PDA's (eg. Palm Pilot)
Features:	Searchable database   Reference numbers assigned   F.A.Q. (knowledgebase)   Customer information database   Asset tracking database      Billing/Sales database   Automatic escalation   Follow-up satisfaction surveys   Reporting/Statistics   Customer history   Confirmation email sent to customers   Technician email notifications   Pager capable   News/status notification announcements
Customizable Features:	Fields   Templates   Font appearance   Tables   Button images   Background
Source code available?:	Additional Cost   11500

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.

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0 of 22 people found the following review helpful:

Fantastic Application, 2003-05-01
Reviewed By: fighter303 - George Michael

This is a fantastic application. I hope e11 team will continue providing such user friendly applications. This is a real value for money and we have achieved tremendous positive response from our customers for our service since the time we implemented e11. Congratulations again for coming up with such a useful application.

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