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Free Help Desk Software by Spiceworks

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Web Site URL:  http://www.spiceworks.com/free-help-desk-software/
Discussion Forum:  
Category:  Local Software with Web
Description:  Download completely free help desk software for IT pros and SysAdmins. Software suite also includes network management, SQL server monitoring, PC troubleshooting, network inventory tools, virtual server discovery, Dell & HP warranty review tracking, and more. All for absolutely no cost.
Price:  $0
Licensed Customers:  unlimited
Licensed Technicians:  unlimited
Additional pricing options page URL:  http://www.spiceworks.com/myway
Free upgrades? If so, how long?:  Life
Upgrade costs:  $0
Support costs:  $0
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:      Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
     Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
     Font appearance
  Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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