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NetHelpDesk

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Web Site URL:  http://www.nethelpdesk.com
Discussion Forum:   Participate in the NetHelpDesk Discussion Forum
Category:  Local Software with Web
Description:  A helpdesk and documentation system for IT support teams. Tracks users requests, changes, inventory and lets you draw intelligent network diagrams. Has Windows, web and emial interfaces.
Price:  $600
Licensed Customers:  unlimited
Licensed Technicians:  1
Additional pricing options page URL:  http://www.nethelpdesk.com/cm104.htm
Free upgrades? If so, how long?:  1 year
Upgrade costs:  0.1
Support costs:  10% (inc above)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.


2 of 6 people found the following review helpful:

Nethelpdesk, 2004-06-04
Reviewed By: markn455

After reviewing several help desk applications we decided this one was simple yet functional. It also supported SQL which was a requirement. The WEB interface look and feel could be improved and you have limited customizing ability but overall this is an excellent product. Overall, we are having a hard time deciding what we would like for it to do differently.

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