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Web Site URL:
Discussion Forum:   Participate in the NetHelpDesk Discussion Forum
Category:  Local Software with Web
Description:  A helpdesk and documentation system for IT support teams. Tracks users requests, changes, inventory and lets you draw intelligent network diagrams. Has Windows, web and emial interfaces.
Price:  $600
Licensed Customers:  unlimited
Licensed Technicians:  1
Additional pricing options page URL:
Free upgrades? If so, how long?:  1 year
Upgrade costs:  0.1
Support costs:  10% (inc above)
Locally installed software for customers:   Not Required  
Locally installed software for technicians:      
Acceptable Servers:


     Not Applicable. Server is provided.
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
Compatible Server Software:


     Not Applicable. Server software is provided.
  Microsoft SQL Server
  Microsoft Access
     Cold Fusion
Acceptable Workstations:


  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
     Follow-up satisfaction surveys
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:      Fields
     Font appearance
     Button images
Source code available?:  No   

* This information was submitted to by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

This help desk has 1 review.

2 of 6 people found the following review helpful:

Nethelpdesk, 2004-06-04
Reviewed By: markn455

After reviewing several help desk applications we decided this one was simple yet functional. It also supported SQL which was a requirement. The WEB interface look and feel could be improved and you have limited customizing ability but overall this is an excellent product. Overall, we are having a hard time deciding what we would like for it to do differently.

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