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LBE Web Helpdesk

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Web Site URL:  http://www.web-helpdesk.com
Discussion Forum:   Participate in the LBE Web Helpdesk Discussion Forum
Category:  Completely Web Based
Description:  LBE Web Helpdesk minimizes calls to your helpdesk by allowing users and operators to create and monitor helpdesk jobs using a standard web browser.
Price:  $560
Licensed Customers:  5 concurrent users
Licensed Technicians:  5 concurrent users
Additional pricing options page URL:  http://www.lbehelpdesk.com/helpdesk-price.htm
Free upgrades? If so, how long?:  Yes with support contract
Upgrade costs:  Yes with support contract
Support costs:  $240 per annum
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
  ASP
     Sendmail
  SMTP
     MySQL
  Microsoft SQL Server
  Microsoft Access
     Sybase
     PostgreSQL
  Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
     Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
     F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
     Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
     News/status notification announcements
Customizable Features:   Fields
     Templates
  Font appearance
  Tables
     Button images
  Background
Source code available?:  No   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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