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Help Desk for Small Business

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Web Site URL:  http://www.helpdeskdemo.com
Discussion Forum:   Participate in the Help Desk for Small Business Discussion Forum
Category:  Completely Web Based
Description:  Leading help desk software with more than 300,000 users is now available for small and medium size businesses. Comprehensive solution with features like 2 way email (creation and updation of tickets via mails), Active Directory, ticket threading, rules management, escalation engine, work flow automation, discussion board, customizable fields, reporting engine, alerts and notifications, knowledge management, self help portal, customer ticket tracking portal, asset management, service level agreement management.
Price:  $999
Licensed Customers:  unlimited
Licensed Technicians:  1
Additional pricing options page URL:  http://www.helpdeskdemo.com/pricing.html
Free upgrades? If so, how long?:  
Upgrade costs:  250
Support costs:  250
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
     Windows 95
     Windows 3.11
     Novell Netware
     Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
  Perl
  PHP
     ASP
  Sendmail
  SMTP
  MySQL
  Microsoft SQL Server
     Microsoft Access
     Sybase
  PostgreSQL
  Oracle
     Cold Fusion
  ODBC
Acceptable Workstations:

   

  Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Macintosh
     PDA's (eg. Palm Pilot)
Features:   Searchable database
  Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
  Asset tracking database
  Billing/Sales database
  Automatic escalation
  Follow-up satisfaction surveys
  Reporting/Statistics
  Customer history
  Confirmation email sent to customers
  Technician email notifications
  Pager capable
  News/status notification announcements
Customizable Features:   Fields
  Templates
  Font appearance
  Tables
  Button images
  Background
Source code available?:  Additional Cost   

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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