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Web Site URL:  http://www.onedesk.com/features/help-desk/
Discussion Forum:  
Category:  Completely Web Based
Description:  Help desk software that is integrated with a suite of other applications. Easily communicate with customers, answer their questions and resolve issues. Keep customers updated on the status of their tickets. Get the whole team involved, take action on customer requests, fast.
Price:  $0
Licensed Customers:  unlimited
Licensed Technicians:  3
Additional pricing options page URL:  http://www.onedesk.com/pricing/
Free upgrades? If so, how long?:  
Upgrade costs:  
Support costs:  
Locally installed software for customers:   Not Required  
Locally installed software for technicians:   Not Required  
Acceptable Servers:

         

     Not Applicable. Server is provided.
     Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
     Novell Netware
  Macintosh
Compatible Server Software:

     

     Not Applicable. Server software is provided.
     Perl
     PHP
     ASP
     Sendmail
     SMTP
     MySQL
     Microsoft SQL Server
     Microsoft Access
     Sybase
     PostgreSQL
     Oracle
     Cold Fusion
     ODBC
Acceptable Workstations:

   

     Unix
  Linux
  Windows NT
  Windows 2000
  Windows ME
  Windows 98
  Windows 95
  Windows 3.11
  Macintosh
     PDA's (eg. Palm Pilot)
Features:      Searchable database
     Reference numbers assigned
  F.A.Q. (knowledgebase)
  Customer information database
     Asset tracking database
     Billing/Sales database
     Automatic escalation
  Follow-up satisfaction surveys
     Reporting/Statistics
     Customer history
  Confirmation email sent to customers
  Technician email notifications
     Pager capable
  News/status notification announcements
Customizable Features:   Fields
     Templates
     Font appearance
     Tables
     Button images
     Background
Source code available?:     

* This information was submitted to HelpDesks.com by the help desk vendor.
However, information and pricing may vary due to changes in the product.
We encourage you to visit their website to get the most accurate information.

 

 

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